Contact line not deleting

  • Author
    Posts
  • #3401495

    writer0001
    Member

    I’m trying to get rid of a Contact Info block but it just won’t disappear, even if I type something and select ‘remove block’ and it’s REALLY irritating because it means all the other blocks are no longer aligned.

    The blog I need help with is writingwebsite.poetry.blog.

    #3401868

    Hi –

    Is it the contact button at the bottom of the front page which you need help with?

    #3401924

    writer0001
    Member

    No, it’s a form on the Contact page. It’s called Competitions or Blog Post Entry. I’ve just had a look and it doesn’t appear in preview but it’s still there on the block editor.

    #3401957

    Hi there,

    Have you tried clicking the three dots to the right of that block and selected remove block?

    If you have already, have you also tried logging in using a different browser or clearing your browser’s cache?

    #3402059

    writer0001
    Member

    I’ve tried the 3 dots, and I don’t have any other browsers. I’m going to have a look at the clearing the browser’s cache. Thanks

    #3402064

    writer0001
    Member

    I’ve tried clearing the cache, but the box is definitely still there on the block editor, sorry.

    #3402109

    macmanx
    Staff

    Ok, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    #3402585

    writer0001
    Member

    Could you possibly explain to me how I check if my browser is up to date?
    I’ve cleared the cache and cookies.
    I’m not sure how to disable browser extensions and add-ons, could you please explain that to me?
    My browser is Microsoft Edge, I’m not sure which version it is at the moment.

    #3402612

    Sure thing. Using a tool like https://supportdetails.com/ will tell you which version of the browser you’re currently using and the most recent version available.

    Extension typically show next to the browser address bar or you can edit those from your browser settings. I would search Google for something like disabling browser extension on XXXX browser

    #3402629

    writer0001
    Member

    Okay. I think my browser is the most updated version. I’m just trying the disabling extensions now.

    #3402632

    writer0001
    Member

    I don’t think I have any extensions. I’m just looking to see if the contact line has disappeared.

    #3402635

    writer0001
    Member

    It’s still there after I try to delete it and refresh the page, have you got any other suggestions to get rid of it? It’s fine if you don’t, it’s not a major issue anymore, it doesn’t affect the actual site.

    #3402641

    writer0001
    Member

    If not, thanks for all your help.

    #3402682

    writer0001
    Member

    Problem update: When I refreshed the page to see if the block disappeared (which it didn’t), it had replaced it with all the contact lines (Email, Phone, Address). I just deleted the three (although the unspecified block remained) and ignored it after that. However, now, whenever I go on the block editor, the contact lines reappear, even though I deleted them and saved. What’s even stranger is that they don’t appear on the preview.

    #3402749

    macmanx
    Staff

    Alright, let’s see if we can do it. But, since we’ll be trying to delete something, let’s get some specific first:

    1. What is the URL of the page you’re having trouble with?

    2. What is the approximate location of the form to remove? (like “after the second paragraph,” for example)

    #3402901

    writer0001
    Member

    https://wordpress.com/block-editor/page/writingwebsite.poetry.blog/1010 Is the link to the block editor, https://writingwebsite.poetry.blog/contact/ is the link to what that page is updating. The form keeps appearing under Competition or Blog Post Entry, just under the heading and above the form, but it doesn’t appear in preview mode, I suppose because I haven’t added anything in.

    #3402929

    fstat
    Staff

    Hi there,

    It looks like that some contact details fields have been added there. I managed to remove them. Can you please have a look and let us know if you still need help with that?

    #3403014

    writer0001
    Member

    Yes, they’ve been removed now, thank you.

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