Contacting support when site says your email address is incorrect

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    I’m trying to contact support on behalf of The user name works but he forgot his password. When he tries to reset the password with his user name he isn’t getting an email at the address we set it up with. We have no way of contacting WP to find out how to fix this so he can edit his website. Does anyone know how we can get this fixed?
    Blog url:

    The blog I need help with is



    Hi there – please have him fill out the Account Recovery form with as much information as he can provide, and someone will get back to him:



    Hello Kathryn,

    I did fill out the Account Recovery form and heard back from guy a named Phil who told me that every single WP fee is processed through paypal. Without a paypal transaction # he refused to help us. Our payment wasn’t processed through Paypal and my September paypal statement shows one transaction and it wasnt’ to WordPress.

    Below are the 2 transactions as they appeared on my bank statement. When I call the 877# it’s just a recording.

    [Credit card transactions redacted]

    How do we get this resolved? Dorian Cryer is the registered owner of He’s registered through Godaddy. We would like to get this snafu with his email address resolved to update his website.

    Thank you,



    Hi Ada, I’ve removed the credit-card details above as that information should not be provided in a public forum.

    Please continue the conversation with our staff by email, since we cannot handle Account Recovery issues publicly for security reasons. Thanks for your understanding and cooperation.

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