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Coraline Theme: Custom Form Function Not Woring

  1. Hello:

    This is my third time asking for assist on this topic without a single response, so I'm hoping this time will be the charm.

    I can not seem to get a Custom Form to show up on my site. The code populates the page then disappears once I click "Update" to actually save it on the page.

    Any assist or feedback would be helpful.


    The blog I need help with is

  2. I'm sorry you haven't been answered. I have flagged this thread for Staff attention as Volunteers cannot view private blogs.

  3. Would you please give us a link to the post or page that you're trying to add the form to?

  4. timethief: I will *patiently* now await a response from a Staff member, as you're right, my site is private.

    macmanx: My site is private at the moment. Regardless, I've tried uploading a simple form on various pages on my site -- and the code simply keeps disappearing no matter what. Thus no custom form uploads.

    I wonder, is there an issue with my settings or with WordPress? This feature has not worked since I created this site over a month ago. I keep trying with the same result. Everything else is--and has been--working fine.


  5. @procurateur
    macmanx is Staff. He can view your private blog contents and help you. Please post the link to the post or page that you're trying to add the form to. Only Staff can click the link and enter the blog. The rest of us can't.

  6. Hi,

    Any word yet?

  7. Hi there - would you be able to paste the form code you're trying to put into the post in a Pastebin so I can take a look?

    For security reasons, WordPress does strip out certain types of code, such as iframes and JavaScript, so depending what your code consists of, this might explain why it's being stripped out.

    A good way to add a contact form to your site is by using the built-in feature, described here:

  8. The built in feature is what I'm trying to use (that code is below), per the simple instructions outlined in your link above.

    Again, the code populates but then disappears, thus the form is not uploading on the page.

    [contact-form][contact-field label='Name' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

  9. Hi there - thanks for the info. I think I see what the problem is: your site seemed to be missing the Visual Editor. There are two modes for the editing window - Visual Editor and HTML. The contact-form code gets added in the Visual Editor mode. Since you didn't have a Visual Editor, that may be why your form wasn't working.

    I cleared your blog's cache, which looks to have made the Visual Editor reappear, and added the above contact-form code to your Bookings page - are you able to see it here?

    Let me know if you're able to add the form to the second page. Thanks!

  10. I see it, but I am still unable to add a form to the Contact page. I also need to edit the Booking page that you created.

  11. Do you see the Visual Editor at all in your editing window? You can see screenshots of what it's supposed to look like here:

    Do you see the contact-form code I added at all?

    Would you be able to try this in Firefox and let me know if it makes any difference?


  12. Yes, I see the Visual Editor in my editing window. And, yes, I see the code and the actual form you created here:

    However, I am still not able to get a form to show up on my own, for instance on the Contact page.

    I don't have Firefox on my laptop. Only Internet Explorer. If you can tell me how to get Firefox I would be happy to try it.

  13. Sure - if you want to try Firefox you can download it here:

    However, I am still not able to get a form to show up on my own, for instance on the Contact page.

    After you paste in the form and click Preview, do you see the form in the preview window?

    What exactly happens when you click the blue Update button? Does the form code disappear from the editor? The page on the public side?

    I wonder if you'd mind taking a few screenshots (JPEG, PNG or PDF format, if possible) of what you see at some of the steps above where things aren't working as they should, to help in troubleshooting.

    Here's a guide on how to make a screenshot, if you're not sure:

    Once you've taken them, you can upload them to your Media Library and post links here so I can take a look.

  14. OK, I downloaded FireFox then went to my Contact page and uploaded a form. Eureeka! It worked!

    Thanks for your help today.

  15. Thank you for your help in troubleshooing! I'm glad it's working now, and I'll report the problem with adding a form using IE 9 to our technical team so they can investigate further.

  16. I think we've fixed this bug in our Contact Form generator in IE 9. Thanks for letting us know about this problem. Let us know if you're still experiencing issues.

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