Creating forwarding email address linked to domain name

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    I bought the domain name from for a local business and attempted to set up a forwarding email address via 123-reg so that anyone who contacted (email redacted) would have the enquiry forwarded on to two other email addresses. This appeared to have worked until I sent a test email, which then bounced back as failed delivery.

    I have been informed by that the issue is related with the domain name DNS. uses the following nameservers:,, As my domain name is not using 123-reg nameservers, the DNS is no longer managed from 123-reg. In order for the email forwarding to work, I need to contact WordPress and ask to add 123-reg MX records: and

    Please could you advise if this is possible?

    Many thanks

    The blog I need help with is



    Hi there,

    It is indeed possible for you to manage your DNS through! We actually have a help article on how to do it with screenshots:

    If you still have questions after following this article, please let me know!



    Thank you, I have just tried to fix the issue using the support article but when I enter the MX records:

    … I’m getting this message back from WordPress:

    We can’t save these records because they don’t look right to us. Check the errors below. Please contact support if you are unable to resolve the problem.

    1. MX hosts must not appear more than once.

    I have no experience in this area so I may well be missing a really obvious point – any help would be much appreciated!




    Hi there,

    You were close! Those are the correct records, but the DNS system requires that you enter them in a specific way. That way is:

    MX 10
    MX 20

    I’ve gone ahead and done that for you. DNS changes like this can take between 1 and 48 hours, so if your mail isn’t working quite yet, please be patient! It might take a bit longer. If it still isn’t working after that time frame, you may want to reach out to and see if the records were set correctly. They should be able to do a check!



    Thanks ever so much! That’s really helpful :-)

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