Credit card address problem

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  • #1068632

    lsmdesign
    Member

    Payment rejected. I used a different address to register the domain name, than the one I used for the credit card payment. (I didn’t realize I wouldn’t get another opportunity to give my credit card billing addresses.) Since the domain registration will be public, I wanted to use the LLC address rather than my home address. My business/LLC credit card has my home address. Now what do I do? How can I either change the registered address and make it private -OR- just change the credit card billing address? I’ve looked through wp for an hour and can’t find the info.
    Blog url: http://landslidemedia.wordpress.com/

    The blog I need help with is landslidemedia.wordpress.com.

    #1068736

    timethief
    Member

    The email address you use when you register a username account and blogs under it is your unique identifier. You must be logged in under the same username account withe the associated email address that registered a blog in order to work on it and/or to purchase upgrades for it.

    Provided you are logged in under the username account that registered the blog under that username and also purchased the upgrades for the blog you ought to be able to update your credit card information on this page > Store > My Upgrades. For more information: http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

    That being said, you may need Staff help to sort this and I flagged this thread for their assistance. It’s the weekend so please be patient while waiting.

    #1068764

    lsmdesign
    Member

    thanks for the link. I was logged in as the correct user. It shows nothing under My Upgrades. :( Since the payment didn’t go through (I tried it 3 times), I would not think the registration would go through either.

    Oh wait… I did edit the registration info before I submitted the second attempt at payment. So does the federal internet rule-stuff kick in?? It said something about no changes allowed to registration for 60 days?

    #1068765

    timethief
    Member

    Whether or not the billing took place can be determined here > Store > Billing History. Please be patient while waiting for Staff to assist you.

    #1068770

    lsmdesign
    Member

    Thanks.

    #1068919

    jenia
    Member

    @lsmdesign: hi there, I checked your account “lsmdesign” and it seems that no payment went through. The Paypal error (Paypal is our payment processor) said that the transaction was declined by the issuing bank, not PayPal. This means that you can try a different card or call your credit card issuer to find out why they rejected this transaction.

    #1068924

    lsmdesign
    Member

    Thanks, Jenia. I will contact my bank about allowing a second approved address.

    If I could offer a suggestion? It would be very helpful to have the credit card address and registration address entered separately.

    I don’t want to use a “Private” registration, as I think it will look like I’m a shady, fly-by-night web designer. I want to be known and transparent for business, but I don’t want to put on home address on the internet. You can understand that, right? I want to use my legal LLC address in Charlotte for my website registration. My bank however, uses my home address in Lenoir. I do all my business with my home address, but don’t print it on business cards for security reasons.

    Also, the domain name still shows as:
    “Oh no! landslidemedia.com is already registered.

    “If you own this domain you can map it to your site by following the instructions below. If you don’t own this domain, go back and try another domain name.”

    If I can’t use the Charlotte address with my bank’s credit card, is there a way to edit the registration with wordpress?

    #1068928

    jenia
    Member

    Thank you for your suggestion, I’ll pass it on to our Store Team.

    Just to clarify, do you own the domain name “landslidemedia.com”? In the public whois record, this domain shows up as having been registered since 2003, with the following information: http://whois.domaintools.com/landslidemedia.com

    If you don’t own this domain name, you won’t be able to map it. If you do own it, you can map it following the instructions here: http://support.wordpress.com/domain-mapping/map-existing-domain/

    #1068943

    jenia
    Member

    With regards to your comment about the private registration, we recommend it in order for users to protect themselves from spam. More on public vs. private registration here: http://en.support.wordpress.com/domains/register-domain/#public-versus-private

    I can also recommend that you list your actual business information (address and phone number) on your website, if you wish for people to be able to contact you this way.

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