Credit Card Charged but registration not extended

  • Author
    Posts
  • #1104999

    tombodger
    Member

    How can I contact support directly? I just entered my credit card details and bought a year’s extension to my domain upgrade, mapping and private registration, however the card has been charged, I have a receipt email, but my dashboard still shows my upgrades expiring in 4 days.

    The blog I need help with is sydneyfoodstar.com.

    #1105087

    raincoaster
    Member

    I have flagged the thread for staff attention.

    #1105143

    kathrynwp
    Staff

    Hi there – your domain sydneyfoodstar.com looks like it was properly renewed and I see this message under Store > My Upgrades:

    “This upgrade will expire in 12 months on December 30, 2013”

    Are you seeing something different or perhaps there another site you’re referring to?

    Thanks for letting me know so we can investigate.

    #1105145

    tombodger
    Member

    Hello, thanks – yes it seems to have sorted itself out, even last night it said 2012, but now it says 2013. Thanks for your help.

    #1105147

    kathrynwp
    Staff

    Glad to hear it. Just let us know if you need further help.

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