Credit Card Charged without Authorization

  • Author
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  • #835854

    rikramer
    Member

    I received an email this morning telling me that my site inflationishere was up for auto-renewal. Strangely it said this renewal would occur in 30 days on March 2, 2012. This is odd given that March 2nd is in 1 day and not 30.

    I did not wish to renew this domain. So I went into my dashboard and I turned off auto-renew so that the page would expire and I would not be charged. This is all that I did. 7 hours later I receive an email telling me that I have been charged $17 and my site is renewed. I did not authorize this charge. Can anyone explain this? Is there anyone at wordpress who I can contact to get this resolved?

    Thank You.

    The blog I need help with is inflationishere.com.

    #835973

    timethief
    Member

    I believe this is the correct link for reprting such issues > http://en.support.wordpress.com/contact/?whywasi=charged

    #835976

    rikramer
    Member

    Thanks for the reply, I submitted the issue there. I was hoping someone on the staff could address it here since from the sounds of things it could take weeks to get a response from submitted inquiries. I’d prefer to get this taken care of through wordpress rather than having to dispute the charges with my credit card company.

    #835978

    macmanx
    Staff

    Sorry about that, the email was a bit wrong. We do renew domains set to auto-renew a month early, as a simple failed transaction could result in the loss of the domain if we waited until the expiration date.

    I have canceled and refunded your domain as requested.

    Please let us know if you need any further assistance!

    #835979

    rikramer
    Member

    Thank you Mac! Much appreciated

    #835981

    macmanx
    Staff

    You’re welcome!

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