Credit Card Declined

hnbassurance · Member · Oct 8, 2014 at 2:34 am
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HI there. im trying to purchase a domain name but my card is getting declined. I’ve double checked the details, and its from a major credit card company so Im not sure whats the problem.

Can someone please send me an email to sort this out? Id rather not give out any sensitive info over here :)

The blog I need help with is: (visible only to logged in users)
valentine · Member · Oct 8, 2014 at 4:46 pm
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Hi hnbassurance,

I’ve tagged this topic for a Staff follow-up, as they would be able to check your purchase history and any errors that may have been returned when you tried to make your purchase.

Please subscribe to the thread so you are notified when they respond, and please be patient while waiting.
timethief · Member · Oct 8, 2014 at 4:47 pm
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its from a major credit card company so Im not sure whats the problem.

Exactly which major credit card is it please?

Below are the only accepted means of payment.
http://en.support.wordpress.com/payment/

WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country or pay in Bitcoin.

In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

WordPress.com also accept Bitcoin for payment of certain upgrades http://en.support.wordpress.com/?s=bitcoin
hnbassurance · Member · Oct 9, 2014 at 3:42 am
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Hi Valentine and Timethief. It’s a VISA credit card and yes, PayPal is fine in my region so not really sure what the problem is. Any recommendations?
jeremeylduvall · Member · Oct 10, 2014 at 6:25 pm
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Hi @hnbassurance – Can you let me know what (if any) error message you’re receiving when you try to purchase the upgrade? I’m not seeing any kind of error on our side just yet.
hnbassurance · Member · Oct 12, 2014 at 5:48 pm
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hi jeremeylduvall- it just says credit card declined. Would you like a screenshot? Not really sure how to do it on this..
jeremeylduvall · Member · Oct 13, 2014 at 6:16 pm
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Hi there,

A few follow-up questions:

1) Can you make sure you’re entering the billing address correctly?

2) Can you make sure you have enough funds in your account?

3) Lastly, could you take a screenshot of the issue and upload it to your Media Library? Instructions for taking a screenshot can be found here:

Take a Screenshot

Within the screenshot, please do not include your credit card details.
hnbassurance · Member · Oct 14, 2014 at 3:22 am
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Hi

Yes, I have triple checked my personal and billing details, and i have sufficient funds. I have uploaded a picture of the error message onto my media library. Please have a look
jeremeylduvall · Member · Oct 14, 2014 at 1:32 pm
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Hi,

Thanks for providing those details! Could you potentially try another card to see if it goes through correctly?
hnbassurance · Member · Oct 15, 2014 at 3:05 am
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Hey there

Already did. Its the same (VISA credit), still the same dilemma even though there are plenty of funds, and the billing details have been entered correctly.
jeremeylduvall · Member · Oct 15, 2014 at 4:49 pm
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Hi @hnbassurance –

It looks like your bank may have put some kind of hold on your account that blocks WordPress.com transactions. Can you try contacting them to see if they can lift the hold?
jeremeylduvall · Member · Oct 15, 2014 at 5:30 pm
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Upon closer investigation @hnbassurance, it looks like the credit card you’re trying to use was issued from a country that isn’t supported at the current moment. Could you let me know what country the card was issued from?
hnbassurance · Member · Oct 16, 2014 at 2:55 am
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we’re from Sri Lanka
hnbassurance · Member · Oct 16, 2014 at 3:00 am
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However, the same credit card Is used for other online services and that works fine, so I dont understand why it doesnt work on WordPress.com
raincoaster · Member · Oct 16, 2014 at 3:10 am
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That’s your problem: Sri Lanka is not an approved country. You will need to pay via Bitcoin or via a prepaid credit card purchased from an approved country.
hnbassurance · Member · Oct 16, 2014 at 3:16 am
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Alright, how can I do make payments via Bitcoin? Is it similar to Paypal?
hnbassurance · Member · Oct 16, 2014 at 3:22 am
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How about I pay directly via Paypal? It says Sri Lanka is an approved country.
raincoaster · Member · Oct 16, 2014 at 3:22 am
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https://en.bitcoin.it/wiki/Introduction
valentine · Member · Oct 16, 2014 at 4:28 am
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@raincoaster: Is there a list of countries that WordPress.com accepts payments for? Sri Lanka is on the list of supported countries here: https://www.paypal.com/webapps/mpp/country-worldwide

@hnbassurance: Here’s an article about paying for WordPress.com upgrades with Bitcoin that you might find useful:

Pay Another Way: Bitcoin
raincoaster · Member · Oct 16, 2014 at 6:07 am
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Not as far as I know there isn’t. And they’re often changing.

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