CSS issue

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  • #1193818

    You are welcome, and hang in there and hopefully within a few hours staff will be around.

    #1193823

    csonnek
    Staff

    @laureliger444777: I tested your site in Firefox 19 for Windows and the CSS code @thesacredpath gave you is working properly.

    Can you please try clearing out your cache and cookies and see if that helps?
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If you’re still having the problem, can you please take a screenshot of your browser and upload this image to your Media Library? Here’s a reference that might be useful:
    http://en.support.wordpress.com/make-a-screenshot/

    Thanks!

    #1193824

    Have Tried all that, tried restarting too, logging in and out of WordPress and had a friend test it on her comp who has never seen/accessed my site and same thing. Code is doing what it should when I preview but when save style changes aren’t there. How do I upload screenshot tried to paste and didn’t work, do I need code.

    I need this resolved urgently and no one seems to have a solution. I have hosting, if I move my site to .org would I still have this issue? Would you do a guided transfer? Thanks

    #1193825

    csonnek
    Staff

    Hi there:

    I need more clarification as to the problem you’re experiencing. The code @thesacredpath gave you is currently live on your site and this is a screenshot what I see:
    http://d.pr/i/6RUu

    If you see something different, I ask that you take a screenshot and upload it to your site’s media library so I can get a better idea of what is happening on your end.

    Thank you!

    #1193826

    That is what I would like to see, unfortunately I do see something different. I have uploaded a screen capture to my media library – the file is called ligerdesign-site. Thanks

    #1193827

    csonnek
    Staff

    Thanks for that screenshot!

    Yes, for some reason, you are seeing an older, cached version of your page before you added the CSS customizations.

    We have a guide on common browser issues – can you please try these steps one more time to see if that clears it up?
    http://en.support.wordpress.com/browser-issues/

    I also noticed this quote on that page:

    It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the WordPress.com web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.

    Are you and your friend using the same ISP? It’s possible they’re caching your site on their end. To test this, temporarily add the Search Widget to one of your sidebars and visit your site again. If the widget does not show up, then it is most definitely a caching issue with the ISP if clearing your own browser cache doesn’t fix it.

    I hope that helps. Let me know if you have any questions!

    #1193830

    I tried what you said and no luck. I added the search box and it does appear. I’ve just bought a new computer and tried to repaste the CSS code in a different browser on the new computer and no luck. My site has now launched and I really want to get this resolved. Would moving the site to wordpress.org help this and does that mean CSS changes would also appear on smartphones? Please help!!

    #1193831

    I’m sure it has to be something else. It has been happening since I created the site. Is there anything at all you can do from your end?

    #1193832

    csonnek
    Staff

    You don’t need to continue to update the CSS in your Custom Design area as it has already been added and saved on your site.

    To assist, I’ve had a number of my colleagues from different parts of the world visit your site and they also have verified that the CSS changes are working and your site looks like this as shown in this screenshot:
    http://d.pr/i/6RUu

    This means that the code has been entered on your site correctly and is working correctly. There’s nothing else on our end that we can do to make this appear correctly on your computer network.

    As far as moving to a self-hosted version of WordPress, the problem seems to be a caching issue on your computer network or ISP. Since the URL of your site would remain the same if you move, moving to self-hosted wouldn’t change that.

    I have a couple more things to try:
    1) Temporarily change your site URL back to your default WordPress.com URL by going to Store -> Domains and selecting “ligerdesign.wordpress.com” and clicking the “update primary domain” button. Visit your site and see if it changes anything on your site.

    Note – anyone typing in “liger-design.com” will automatically be redirected to the WordPress.com URL, so you don’t need to worry about losing any visitors to your site while you run this test.

    If it persists, take another screenshot and upload it to your media library, then you can change your domain back to your custom domain by following the steps above.

    2) Contact your ISP and see if they cache images or websites as I highlighted above. If so, request they manually refresh your site or ask how often they update the cache.

    If you can let me know how that works, I would appreciate it!

    Thank you.

    #1193833

    I have spoken to my ISP and they have confirmed they are not caching anything from there end and there is nothing they can do in terms of a manual refresh from there end. And the search box did appear when I tested it so surely it must be something else? I am really stuck here. Is WordPress able to reset my site, or set it up from your end using what I’ve done to see if that helps at all? There must be something you can do. I have used this theme before in Australia and had no issue with CSS code showing up.

    #1193834

    Now I’m trying to change my gallery thumbnail size in Settings>media and it’s not updating and I can’t tell if it’s the same issue or if I’m doing it wrong or if people in other parts of the world are viewing it differently. I can’t work like this! I need to know my options because this isn’t working for me. Sorry I’m just so frustrated, I’m starting a business and have wasted so much time trying to sort this out – I need a solution! Please help there must be something I can do.

    #1193835

    I need urgent assistance with this please!

    #1193836

    To make matters worse I have noticed that everytime I go into the site for the first time it does this weird switch between different URL’s as it thinks for a while, and I usually have to refresh it before it will eventually go to my site. I want to get all of this resolved today – it is a really bad look for my business. Even if I have to get a refund for the theme purchase and custom design plugin and I have to start from scratch then fine – I just need it sorted. Please advise as this product I have purchased is not functioning as it’s suppose to.

    #1193837

    csonnek
    Staff

    Sorry for the delay. I know you’re frustrated and I want to help.

    Can you give me more information on this domain switching thing? That doesn’t sound right and it might be what is causing the problem you’re having. Are you using any extensions in your browser that would affect how your site would load? Can you let me know what the URLs that it’s switching between? Any information you can provide on this would be very helpful.

    I have updated your site previously with the CSS code to verify that it was entered correctly, and there really isn’t anything else we can do on our end to make the site display correctly on your network. I’ve had coworkers who are in other parts of the world check your site, and it’s displaying correctly for everyone that checked.

    To try it one more time – I removed the CSS customizations and saved the design and confirmed that those items reappeared. I then wrote and applied the CSS again myself and those items are now once again hidden.

    If you can get back to me about that odd URL switching error soon, I can look into that further and hopefully that will fix the display issue.

    Let me know if you have any questions!

    #1193838

    Ok I’m hoping this will shed some light, I think we might be onto something! I have uploaded 2 screenshots showing what the URL switches between when I try and access my site. It switches between these 2 and liger-design.com. When I refresh it it goes to my site using the right url without flickering.

    Also, I tried to view my site from 2 new computers today and it viewed how you view it – that is properly! No idea if this is relevant but all the other computers I have tried to view it on that show the site without the CSS code are laptops… Hopefully you can come back to me soon, I would love to get this resolved! Thanks for your help.

    #1193839

    csonnek
    Staff

    Thank you for those screenshots!

    I had one of our developers take a look at this and they said that it’s part of the normal remote login process. By “remote login” I mean that you’re logging into our servers to work on your site, which is entirely normal.

    If you don’t have cookies enabled, then you’ll see that URL switching. It should be pretty fast, but if you have a slower connection, then it will work as you’re experiencing. Just make sure you have third party cookies enabled in your browsers and you will be fine:
    http://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies

    As far as your laptop issue – that isn’t something I can troubleshoot as I can only provide support for issues on WordPress.com. Since you can see the site is working properly now – there is some configuration or caching issue on your laptops that is preventing the browsers from viewing the site properly. It could be anything from browser security settings to anti-virus or anti-malware programs conflicting with your browser. Here’s a few resources that might help get you started:

    http://en.support.wordpress.com/browser-issues/
    http://support.microsoft.com/ph/15931/en-us
    https://support.mozilla.org/en-US/home

    Best regards!

    #1193847

    The only other thing I can think of is that I tried to move the site to WordPress.org and then moved it back to WordPress.com. Can you check my DNS to make sure it’s pointing in the right place and all those details are correct? I could easily have mucked something up when I tried to do the transfer.

    All the things you mentioned I have already tried!!!! I was really hoping we might have the solution. The site isn’t taking too long to load its literally not loading the first time I access it and I have to refresh the page to get it to work. I tried again tonight and had to refresh it 5 times before it would load. Sorry but this is a product that I have bought and now spent way too much time on and it’s not working properly. Working on some computers and not others is not good enough. I have checked my ISP and everything is fine there, and my Internet connection is perfectly fast and I have never experienced this loading issue with anyone else’s WordPress sites!!! If you are saying you aren’t going to do anything else to get to the bottom of this then I would like a full refund for the theme and design upgrade I purchased. The fact that the site has been tested on 3 different laptops that belong to 3 different people using different Internet providers and speeds and they have all encountered the same issue shows there is something wrong with the product – no where does it say your site may not work on laptops – in fact it pushes the fact that this site is responsive across many devices!!!

    Thank you,
    Laure

    #1193848

    I had sent this reply a few days ago but noticed it didn’t go through properly – please reply urgently.

    #1193849

    csonnek
    Staff

    I’ve taken a video today that shows your site loading properly (video only – there’s no audio). You may need Quicktime enabled to view it:
    http://d.pr/v/YgM9

    Your DNS is also pointing to WordPress.com correctly:
    http://d.pr/i/klIc

    Everything points to a problem with your specific machines, which baffles me as to what is going on with them. I have been accessing your site on my laptop this entire time – so it’s obviously working on laptop computers. It’s possible that your three laptops have overly aggressive security software that’s causing the problem.

    I’m sorry, but we can only support the WordPress.com end of things, and both myself and my colleagues are having no trouble viewing your blog with the CSS customizations added – and most of us use laptops.

    #1193850

    I have never heard of websites not working because of the same security issue across 3 different laptops owned by 3 different people, I’m sure you would agree that that is not satisfactory for a website? Can I please have a refund of the theme purchase and design upgrade, and I guess I will start again from scratch using a different method :(

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