CSS subscription rules changed?

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  • #922005

    tiagodovale
    Member

    When I subscribed to CSS customization the rule was that once the yearly subscription ended the CSS would be frozen as it was: I’d just loose the ability to edit it.

    Now I’m face with a new rule, that I wasn’t informed of, that says that if I don’t keep on subscribing, the CSS customization will be gone and the blog reverted to the default CSS of the theme.

    A lot of issues can be risen:
    Can I have a comment of this?

    #922214

    macmanx
    Staff

    Custom Design now includes the font service, which is provided by a third-party. As such, we cannnot allow the function of the upgrade past the expiration date.

    #922216

    tiagodovale
    Member

    Of course, but you must understand that you can’t take a customer’s money in exchange for a certain service and expectation, and then change what you’re providing him at your own will, affecting the value of what he supposedly purchased (without even a communication).

    You can’t, if not legally, at least ethically.

    If one buys a dozen bananas he expects a dozen bananas… It’s not right for the seller to, half-way through the deal, arbitrarily decide it’s just six bananas and an orange without even asking.

    I renewed the subscription, of course… but I’m not impressed with WordPress in this matter.

    #922217

    macmanx
    Staff

    We never officially stated that the upgrade would continue to function past expiration. This may have been suggested by other WordPress.com users in the forums, but it was never officially established as a function of the upgrade.

    When you purchase any upgrade at WordPress.com, it is only guaranteed to function until that upgrade’s expiration date the following year, unless renewed prior to expiration.

    #922219

    tiagodovale
    Member

    Your literature stated that on expiration I couldn’t “edit” my CSS anymore, and not explicitly that at that date the blog would be reverted to the default theme.

    From here it’s just semantics, but your choice of words created a certain set of expectations, intentionally or not, that weren’t met…

    Cheers

    #922220

    macmanx
    Staff

    I do apologize that our choice of words mislead you. It was not intentional.

    We cannot promise anything that we don’t explicitly state, but I’ll see what we can do about making that clearer in the future.

    #922224

    justpi
    Member

    When I subscribed to CSS customization the rule was that once the yearly subscription ended the CSS would be frozen as it was: I’d just loose the ability to edit it.

    Your literature stated that on expiration I couldn’t “edit” my CSS anymore, and not explicitly that at that date the blog would be reverted to the default theme.

    Where exactly did you see these, tiagodovale?
    Support doc on CSS upgrade, current version:

    All upgrades on WordPress.com are renewed yearly. Should you choose to cancel your subscription, your custom CSS will no longer be applied to your site. We’ll keep your last saved changes around, but if you would like them applied to your site you will need to resubscribe.

    2010 version:

    All upgrades on WordPress.com have to be renewed yearly. If you don’t renew the upgrade, your custom CSS will no longer be applied to your blog. This means that you have to renew the upgrade even if you don’t plan on making future changes to your stylesheet – your custom CSS is only applied to your theme as long as the upgrade is active.

    2009 version:

    You must renew your Custom CSS Upgrade after one year. If you fail to renew the upgrade, your custom CSS will no longer be applied to your blog. Thus, even if you do not plan on making future changes to your stylesheet, you will still need to renew your upgrade in order to keep any changes you have made in the past.

    (Emphases mine.)

    #922225

    tiagodovale
    Member

    It wasn’t -obviously- in the support docs… What would I be doing there?

    I’m afraid I don’t know how to retrieve the Custom CSS Upgrade texts that were present back then on the control panel to seduce one to buy the upgrade… it was probably there. ;)

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