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Custom CSS purchased and added but doesn't appear for mapped domain blog

  1. Hi there,

    My blog is currently private, as am still designing it, but have purchased and added some custom CSS, and purchased and added a mapped domain, yet when I view the source, and click my custom css file, all it contains is:

    "/* Purchase the Custom CSS upgrade to activate this feature */"

    any ideas on how I can proceed? What am I missing? Or is this the wrong place to ask for suggestions?


    The blog I need help with is

  2. Good morning,
    I'm sorry you are experiencing this. You will have to contact Staff. Here’s the link After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

  3. Hi timethief,

    Thanks for your response. Turns out it was a red herring with my "view source" re-encoding the css url in my browser, and actually in fact it was reading the CSS in.
    What was really the problem was how custom CSS is parsed - if I enter a media query like the following line (brackets and content edited for brevity)

    @media screen and (max-width:700px) {

    when I save it it gets converted to

    @media screen and max-width700px {

    which is invalid CSS. Frustrating as that's what I bought it to do!! I've asked staff - will post here whatever they suggest.


  4. @alpower
    Will you please remove the link to the site you have linked your username to? Then you can link it to your blog. Dashboard -> Users -> Personal Settings -> then scroll down to Account Details. Then scroll down to where it says ‘Website‘ select the URL for your primary blog and then save changes. Once you do that I will cheer because we Volunteers will not be clicking into sites that are not relevant to the questions you post. It's an unnecessary annoyance that we don't need so thanks in advance for changing the link.

  5. Done - apologies for that - I've been away from for a while and that was an old link. Didn't realise it was there!! Thanks for the polite reminder! :D

    I've also made my blog visible, as while there's no design there as such yet, it makes it easier for you guys. Thanks for your help so far!

  6. Just as a followup:

    I've contacted support, who were very nice and helpful, but it turns out that the CSS Processor they use for their customer design doesn't currently support using CSS3 media queries as detailed in my above post.

    Hope this knowledge is useful for someone battling the same issue.

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