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Custom Design no longer downloading tools

  1. I am trying to make some changes to my custom design but the tools won't download any more. i cleared cookies and caches but it's still not working..

    The blog I need help with is

  2. I'm sorry this is happening to you and I tagged this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Will you please post the URL of the blog in question staring with http:// ?
    Will you also be sure your custom design upgrade has not expired, by checking here Dashboard > Store > My Upgrades on the blog in question, while logged in under the username account that purchased the upgrade for the blog?

  4. Many thanks for this.
    the url is:
    My design was free, so I am not sure if I need to think about the upgrade.
    Thanks again..

  5. Hi there,

    What do you mean that your tools aren't downloading any more? I see that you don't have the custom design upgrade associated with this user account - are you having trouble seeing the theme customization feature? We've seen a few reports of this so far, so just let me know if it's that or something else.


  6. Hi there,
    Thanks for the reply. I mean when I try to customize the theme a side bar appears that says : loading design tools,but the new tabs never opens.
    So, yes, I guess I am experiencing the same problem as others.

  7. Ok, thank you for that clarification! Yes, it does sound like the same issue.

    We are working on it, and I am very sorry for the inconvenience in the meantime!

  8. Great thank you.

  9. Hi voichi,

    On your site, can you either create a blog post, or set your Settings -> Readings "Front page displays" setting to a static page like your "About Voichi" page for example, and then try again? Let me know if that solves it for you. Thanks!

  10. Hi there. I can add a post but i can't change the static page. I have the same problem when I try to access the customising tools. The page just won't load.

  11. Hi voichi,

    I made the change for you here:

    We can change it back to "your latests posts" if you want, but before, can you please try to use the Custom Design tool on this site again? Thanks!

  12. Hi there,
    Great. It is working now. I can make the changes from here.


  13. Glad to hear it! Thanks for letting me know!

  14. gfvegandiaries

    I am having the exact same problem - I want my page: to show my latest posts on the main page, or to change my main page but I cant because the "customize" button wont work, it just says 'loading design tools'. Help!!

  15. Hi there. I can't take credit for fixing the problem, but the service I have received from the engineers was excellent. I am sure someone will help you soon. Best of luck...

  16. gfvegandiaries

    thank you

  17. Answered here:
    Please don't post the same question again and again.

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