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Custom Design not working with On Demand theme

  1. nicholasforte3rd

    I purchased On Demand and it's a very pretty theme. I then proceeded to buy the custom design upgrade, however it doesn't seem to be work

    This is the first time I've used Custom Design - I'm assuming the only way to access it is Appearance > Custom Design...

    HOWEVER instead of reading "Get Started Now" it still says "Preview for free and purchase" But I've already purchased the upgrade. It's like the system isn't recognizing my purchase?

    Any and all help greatly appreciated!!!!!!

    The blog I need help with is

  2. Hi there,
    I have flagged this thread for Staff assistance.

  3. nicholasforte3rd

    Thanks so much! I do a lot of business through my site so any help is very appreciated!!



  4. You canceled and refunded your Custom Design upgrade earlier today. If you'd like to repurchase it, I can take a look at the problem.

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