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Custom DNS record not working - can't collect email

  1. Hi,

    Yesterday I tried to set up domain mapping using a custom DNS record, but I can't get it to work. I want wordpress to host my site, but continue to have email hosted with my existing email host.

    Here's what I did:

    1. Change DNS server record with my domain provider to be the wordpress DNSs (NS1.WORDPRESS.COM etc)

    2. Set up custom record for my DNS on wrodpress as follows:

    MX 10 MAIL.ALLA2012.COM.AU.

    This is how my email hosting provider told me to make the custom record.

    The problem is now when I go to login to my webmail I get an error - IMAP server not found.

    Any ideas on how I should be setting this up??


    The blog I need help with is

  2. Have you used these instructions for setting up email with Google Apps?

  3. Hi,

    No, haven't tried google apps yet, just trying to get it working with my existing email hosting.

    I just called their helpdesk and they told me I need to do a record for mail and for webmail too, but there was a bit of a communication breakdown at that point and I wasn't really sure what they were talking about.

    They told me to contact wordpress - is there a support number for wordpress??

  4. Please read this first > Domain Mapping ยป Custom DNS
    This is the link for contacting Staff.

  5. Try:

    A MAIL ALLA2012.COM.AU<br /> MX 10 ALLA2012.COM.AU.

    I took out some periods and the extra mail - this is about what worked for me when I moved my site.

    Remember the full stop (period at the end)
    The format is different here a bit - I had to get help when I moved after getting the info from the head Tech at my old host.

  6. On rereading that page I'm wondering if the problem is that I'm trying to use a A record for a root level domain? Although would,.au be considered a root level domain? That's the only issue I can think of as to why this isn't working.

  7. All I know is what worked for me, this is a direct copy with the names changed for security from my DNS records

    A mail<br /> MX 10<br />
    Looks like I made an error in my first suggestion
    <br /> A MAIL<br /> MX 10 mail.ALLA2012.COM.AU.
    Note the above will only work if you have a static IP address (my hosting does)

    sorry about the confusion - hope this is better - the staff was real helpful when I moved my domain - I had a formatting issue -

  8. Allah,

    I looked up your dns records, I would follow auxclass instructions and change your MX record to

    You should also should set up your SPF record, I think your entry will look like this, if you do any mailing trough third party programs, then you can add their ip's also

    TXT v=spf1 a mx ip4: ?all

    Currently, you don't have one set up, see here:

    Your SPF Records

    Your can use this SPF Wizard, it's really good.

    SPF Wizard

    After you get that set up, you'll want to set up your Domainkeys and DKIM this is a little trickier. You'll need to make check to see if your emails software supports both.

    Domain Keys Instructions
    DKIM instructions

    After you get it all done, you can test everything by emailing

    It will respond to you and let you know if you have it all set up right..

    Also you should take the time to add yourself to the DNS Whitelist located here.


    They will ask you for your CIDR Ip range: Your's is

    I hope this helps, It took me a while to get mine configured right also.

  9. Thank you all for your help, finally got it working using auxclass's suggestions and some help from a friend of mine.


    PS ALLA is for Australian Law Librarians' Association. This site is for our 2012 conference.

  10. Great to hear things are working

    You be welcome & good luck

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