Need help? Check out our Support site, then

CUstom domain purchased but not working

  1. Hi
    I have purchased a new public custom domain, in order to remove the "wordpress" from the URL, along with starting a account and starting my blog today. Yet the domain - - is not working and does not lead to my blog. whois says it's available.
    Tried going into Store>Domains and adding the domain and activating it but the result was: "The domain is available to be registered and added to your blog. You can use it as your blog address for $17.00 a year." and a form to fill which I already filled up and paid for.
    Where did my custom domain purchase go wrong?

    The blog I need help with is

  2. I have flagged this thread for Staff attention. Please be patient while waiting for a response.

  3. I don't see any transactions under your account. Did you receive a receipt from us?

  4. No I did not receive a receipt. Does that mean I was not charged and the domain not registered? Should I go through registering the custom domain again?

  5. Yes, I definitely recommend trying again. It sounds like the whole process was never completed the first time.

Topic Closed

This topic has been closed to new replies.

About this Topic