Custom Header Image Not Showing Up

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  • #886752

    I’ve uploaded an image in my ‘custom header option’ (to replace one of the 6 pre-set images that comes with the template).

    My custom header image shows up in the preview section of the page but when I go to actually view my blog, it doesn’t show up and there is a small red ‘x’ and a white space where my image should be.. Why isn’t it showing up?

    The blog I need help with is perpetualwestblog.wordpress.com.

    #886923

    timethief
    Member
    #886928

    This is what I see when I look in your site source code and try and view the URL for the image: 404 — File not found.

    I would suggest that you delete that image and then upload it again and see what happens.

    #886946

    seksualismen
    Member

    I’ve been having the same issue and I’ve spotted a few people on this here forum posting the same as well.

    Myself, I’ve already tried uploading it again, and it disappeared for the 2nd time as well.

    My guess is that something’s up with image hosting. Don’t know for sure, though.

    #886948

    seksualismen
    Member
    #886949

    timethief
    Member

    My guess is that something’s up with image hosting.

    We cannot use header images that are hosted elsehwre. We must upload them into our Media Library.

    #886950

    seksualismen
    Member

    Well, in my case I did upload it into the Media Library. This is the direct link to the image file, which (at this point at least) returns a 404:

    #886951

    seksualismen
    Member

    I’ve just uploaded a new header image again. It works now. Will see if it continues to work or this one too will disappear. The new file is here:
    http://seksualismen.files.wordpress.com/2012/05/header42.jpg

    Timethief: thanks for your help so far! I can see you’re doing your best to help a lot of folks here and it’s much appreciated.

    #887013

    Thanks for all of your help….will try to apply all of your hints.

    #887014

    timethief
    Member

    I have flagged this thread for Staff attention.

    #887021

    macmanx
    Staff

    Sorry for the trouble!

    We’re looking into this.

    #887118

    Can we have an eta for a fix on that please? I’m trying to put a custom header in place (standard 2011 template) and it forgets it every couple of minutes (the image is listed in media but is ‘null’). In fact it seems to keep forgetting changes I’ve made generally on the site – so I’ll upload a header and then it just says ‘updated’ without going to the crop stage. (Disk problems???)
    There are also times when I have clicked on update, it say things are updated, I check the live page, the change hasn’t happened. I thought finger trouble at first but it has happened way too often for that, although I can’t prove it. Maybe it’s true what the others are saying about me being paranoid :)
    Hope you manage to sort it our soon because it means WordPress.com isn’t really usable – very odd. Thanks.

    #887119

    timethief
    Member

    @financetalking
    Hi there,
    I have flagged this thread for Staff attention.

    #887120

    boandkris
    Member

    I’m having the same problem. Just thought I’d let you know.

    #887121

    macmanx
    Staff

    We were able to track down the cause and are working on a fix now.

    #887122

    timethief
    Member

    @boandkris
    Will you please provide an active link starting with http:// to the blog in question?

    #887123

    macmanx
    Staff

    Actually, I spoke too soon. This should be fixed now.

    Please try again and let us know how it goes!

    #887132

    seksualismen
    Member

    Thanks! I’ll give it another swing.

    #887177

    I’m trying to upload custom image into the header of the basic blog website. I browse, click on the image, the file tile shows up in the window, I click upload and the file title disappears. I have no clue why.

    #887178

    timethief
    Member

    @timelesstreasuresblog
    The blog linked to your username is a free hosted WordPress.com blog that has no blogger created content at all in it. Please post an active link starting twith http:// to the blog you are having issues with.

    Have you made sure the image is the correct size required by the theme and that the image is an accepted file type? The dimensions for the header on the Twenty Ten theme are 940 in width and 198 in height. See: troublehooting images

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