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  1. What is the phone number to customer service
    Blog url:

  2. There isn't one.

  3. Who can I contact about troubleshooting my blog. I haven't worked on it for about 2 years and want to get back into it. It is not listed in my account but when I go to setup a new blog, it says that the domain name is already in use. How can I solve this problem?

  4. @hstetina
    Hi there,
    Clicking this link should display all your blogs registered under the same username, including the hidden ones:
    If you do not see the blog here then
    follow this guide >

    If you aren't successful use the account recovery form:

    There is no phone support here. This is a peer support forum where Volunteers and Staff work cooperatively to deliver support. Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

    If you have purchased an upgrade then you can contact Staff directly using this link If you have not purchased an upgrade then simply post what you need help with into this thread.

  5. Thank you for your help. I still cannot find how to access my old blog. What would it take for me to create a new blog and use the same domain? Essentially, that is all I want to do. Every time I create a new blog, it won't allow me to use my old domain name. My domain name is purchased through godaddy. Any tips on how to use my old domain??

  6. What would it take for me to create a new blog and use the same domain?

    That's not possible. Have you tried what I posted above so you can recover the blog?

  7. Every time I create a new blog, it won't allow me to use my old domain name. My domain name is purchased through godaddy. Any tips on how to use my old domain??

    What is the URL of the domain in question please?
    What is the URL of the old blog?

  8. Hi there, the best way for us to help you is to fill out the account-recovery form that timethief linked to above:

    Once we have the information we can try to help you recover the account privately. Thanks.

  9. domain name and blog are both

  10. I have tried the account-recovery and I get this message:

    Your contact email is the same as your account - if you can receive emails you should try the password reset form instead.

  11. Visit and if required click "Need More Help?"

  12. I can access my account. That is not the problem. I have a username and password that work perfectly fine.

    The problem is that I am trying to use a URL name of and it tells me that the domain name is already in use (from my previous blog that I used 2 years ago). This blog does not appear under in my account as one of my currents blogs or URLs. I want to use the same url for a blog as I did 2 years ago.

    Does this clarify my problem?

  13. has been removed by 'hstetina' about 20 hours ago. Is this what you wanted?

    Looking forward to your reply.

  14. No. I am looking for

  15. If it were removed, it would have been done so about 2 years ago. Not exactly sure on what date

  16. The domain has been registered at a different hosting provider (GoDaddy) since 2009. If the domain is still yours, please contact GoDaddy support so they can help you further.

  17. Since you can access one of my other blogs that I tried to create, why can't you access

    If anything I would like to remove/cancel all together. That way I can just start over using the same domain name/url.

    This seems to be much more difficult than it should be. I own the domain, why is it so hard to begin a wordpress blog using my domain name?

  18. What will I need to contact them for? It is completely active and in working order through godaddy. What will I need to do with godaddy to allow wordpress to authorize that domain?

  19. Is it mandatory that I host my domain with wordpress to create a blog. I don't remember this being true in 2009. I don't believe that I am trying to do anything different this time around.

  20. You will need to have a blog here to which to attach that URL. Then you will need to purchase the domain mapping upgrade to attach that URL to it.

    If, however, you have a working blog at Godaddy, you may not need to move at all.

  21. To clear up the confusion:

    You currently own the blog address:

    The domain has been registered (at GoDaddy) by somebody else, unless this person is you, you can map the domain to your blog.

    To do so, go to Store > Domains on your blog's dashboard and follow the steps there. Please take a look at the following guide before going through the process.

  22. I don't have a blog with godaddy. So let me get this straight.

    I can create a blog with any URL that I want and after I purchase the domain mapping upgrade and attach to the blog, it will be found when people search This makes sense. I must have done this in the past. I will have to try this again and see what happens.

    What will the website URL name be as someone is viewing my page? Will it appear as or will it appear as the other URL that I will need to create before the mapping??

    Will it be easier to transfer my domain to be hosted with wordpress? My hosting subscription with godaddy expires in a month anyway.

  23. my last post is speaking to @raincoaster

  24. That's correct, if is yours, you can map the domain name to any of your blogs. If you do that, your visitors will only see as your primary domain address.

    We currently don't take incoming domain transfers. You can keep the domain at GoDaddy, but cancel the hosting if you're planning to map it to your blog.

  25. Yes, that is correct PROVIDED you are the person who owns the domain which is registered at Godaddy. You just attach the URL to the blog here with the domain mapping upgrade and as long as you keep the annual fee paid you set to be the primary URL and both that and will point to your blog.

  26. Thank you kardotime. That guide is informative and useful to me.

  27. Ok. Perfect. Thank you raincoaster

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