Customization screen won't show up

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  • #1384524

    sunnimonk
    Member

    On ashtonscreations.wordpress.com, the customization menu will not show up. I have tried to enter it from the dashboard, and from the theme menu. The main screen is white, and the black column shows up on the right, saying “loading” but nothing ever happens. It does the same thing when I change computers, change browsers, and even change themes. Still does the same thing. is there a setting somewhere?

    The blog I need help with is sunnimonk.wordpress.com.

    #1384624

    timethief
    Member

    If you have not purchased the custom design upgrade note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.
    http://en.support.wordpress.com/custom-design/
    http://en.support.wordpress.com/custom-design/editing-css/

    You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
    Appearance > Header
    Appearance > Background
    Appearance > Theme Options (applicable only to some themes)
    Settings > Reading (set a static front page)
    Site Title and Tagline > Settings > General

    If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

    To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

    #1384696

    sunnimonk
    Member

    I didn’t purchase the custom package. This is the customization screen that comes with the design. It was working fine, and I could set the background and whether the home page was static, etc. But now, it just doesn’t appear.

    #1384697

    timethief
    Member

    I repeat. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
    Appearance > Header
    Appearance > Background
    Appearance > Theme Options (applicable only to some themes)
    Settings > Reading (set a static front page)
    Site Title and Tagline > Settings > General

    #1384769

    markadam07
    Member

    I’m having the same problem, the customize/preview page does not work anymore. It did for the last 2 days then last night just for some reason stopped. I’ve restarted my computer, logged in/out, cleared cookies, used a completely different internet connection on a different isp. This is very frustrating and seems to be happening for no reason whatsoever. Please help!!

    #1384771

    markadam07
    Member

    timethief what’s your solution when I can’t preview a template?

    #1384772

    markadam07
    Member

    Fixed it…re read your post, thanks timethief!

    #1384781

    timethief
    Member

    You’re welcome and best wishes.

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