customize appearance never loads!

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  • #1255679


    When I go to Appearance > Customize to change the name of my page it says “Loading Design Tools…” on the right side bar but never loads. It worked when I first started using it but then started with this business. I’ve tried clearing my cache and cookies etc. etc. but nothing is fixing the problem.

    The blog I need help with is


    Make sure you have done the following:

    • You are using one of the browsers at
    • Note, if using IE 8 or 9, make sure you are not using compatibility mode, which renders as if it was IE 7.
    • Clear your browser cache.
    • Try disabling any browser addons/plugins, as they may be causing interference.

    If you have done all of this, please let us know the exact browser you’re using (by going to if need be), so we can better assist you.



    When using the theme customizer please be sure you are using one of the browsers and versions found here and also be sure you have enabled third party cookies.

    NOTE: I do not use the theme customizer. All of the very same functions can be accessed from your dashboard.
    Appearance > Header
    Appearance > Background
    Appearance > Theme Options (applicable only to some themes)
    Settings > Reading (set a static front page)
    Site Title and Tagline > Settings > General

    Do understand that no changes you try out aside from those such as Custom Background, Custom Header and Theme Options which are stated on the theme description pages for each theme will be visible to visitors unless you purchase an annually renewable custom design upgrade?



    I’ve cleared the cache and the plugins etc.

    I am using Chrome version 26 and when it gets to the “loading customization tools” it just stays there, still.

    Any more ideas?


    Does this issue happen for you if you use another (modern) browser like Firefox or IE 10?



    Unfortunately, yes. I’ve tried it IE 10 and Firefox and the same problem – stuck on “loading design tools”.


    I’ve flagged this post so that a moderator can take a look at your site to see what’s going on.



    Great, thank you much.



    At Settings -> Reading in your blog’s Dashboard, you have chosen to assign a specific front page, but have not selected any, which is confusing the customizer.

    Please set your desired front and posts pages there, or choose “Your latest posts”. Once done, your customizer should work.



    Awesome! That did it. Thank you.



    You’re welcome!

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