Customizing tools are not loading

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  • #1506484

    kreatyves
    Member

    After purchasing the upgrade, I’ve found that the customizing tools are not longer working. They do not load at all. Also, I can not preview any other themes….

    I’ve read a view similar posts and thought the problem was a unpublished page, draft etc, but I cannot find the anything wrong. I’ve now deleted all my categories and pages in hope that it would eliminate the problem, but no…

    Does anybody have a solution? Thank you

    The blog I need help with is kreatyves.wordpress.com.

    #1506551

    timethief
    Member
    #1506552

    timethief
    Member

    If that does not do the trick then you will need to work through what follows and report back to us.

    1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    3. If you are running one of the browsers and versions listed at http://browsehappy.com/

    (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
    http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
    http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
    http://en.support.wordpress.com/third-party-cookies/
    http://www.google.com/adsense/support/bin/answer.py?answer=12654

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

    Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

    4. Try using another browser.

    5. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
    (c) And what any error reports you receive state.

    #1506559

    kreatyves
    Member

    WOw, thank you for you quick response, I’ve double checked all of your suggestions but i’m still having no luck.
    I have also used Safari 7. I used this to edit the blog, all was well until a couple of hours ago. I tried switching browsers, I tried Mozilla but nothing changed.

    I am using a Macbook Air OS X Version 10.9

    I have received no error messages….

    Is there anything else I can try?

    #1506562

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1506564

    kreatyves
    Member

    * That was meant to read “I have ALWAYS used Safari 7” *

    #1506593

    jackiedana
    Member

    I’d like to help you out, but I will need more information from you.

    Has this issue just started since upgrading to Mavericks and Safari 7? Did you have issues prior to upgrading?

    If you go to http://en.support.wordpress.com/third-party-cookies/ does it show that you have third-party cookies enabled?

    You might try logging out of WordPress.com, clearing your browser cache, and then logging back in.

    Please let me know which internet service provider you are using, as we have had some recent reports of issues with some ISPs.

    #1506624

    kreatyves
    Member

    Hello, thanks for helping.
    Since upgrading to Mavericks wordpress ran smoothly for a few days. Its only since today that I’ve been experiencing this problem.

    I followed your link and it confirms that all third party cookies are properly enabled.

    I will try logging out and clearing the cache…..

    #1506626

    kreatyves
    Member

    No change of circumstance here….

    My internet service provider is UPC Cablecom.

    #1506627

    timethief
    Member

    Are you running any browser extensions or add-ons of any kind?

    #1506629

    kreatyves
    Member

    No that I can see… I am checking in Safari preferences, and no, there are none.

    #1506635

    kreatyves
    Member

    I have just logged into my partners WordPress blog using the same computer and accessed the customizing tools with no problem…

    Is this information any help at all?

    #1506636

    raincoaster
    Member

    Yes. I have a suspicion it’s either a browser add-on OR possibly your virus protection. Some of them blacklist parts of WP.com at times. McAfee is particularly bad for this. If yours has a support forum, do a quick check there to see if other WP users are reporting this problem there. If so, that’s probably the cause and they will need to fix it.

    #1506637

    kreatyves
    Member

    I have no add-ons or virus protection.

    #1506639

    jackiedana
    Member

    I appreciate your patience. Since I last posted, I have checked your blog and I am able to reproduce this behavior. I’ve reported it to our developers, and I will keep you posted.

    #1506640

    radtrad
    Member

    Customize tools are not loadind to me too. I tried to access some of the options of the new theme “Writr” and could not.

    #1506641

    radtrad
    Member

    No matter what browser I use, I just can not.

    #1506642

    radtrad
    Member

    Only in non resposive themes customizing tools are working.

    #1506653

    kreatyves
    Member

    Thank you jackiedana, I appreciate your help!

    #1506717

    jackiedana
    Member

    @radtrad it does not appear that you have the Custom Design upgrade on any of your blogs.

    Were you unable to use the features of the Customizer like the Header and Site Title options, which do not require the upgrade, or were you unable to commit font, color or CSS changes?

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