Developers of Simple Share Button.com are not versed on Macs or Customer Support

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  • #2741274

    lewis466
    Member

    I purchased the newest plugins for WordPress, developed by Simple Share Button.com., Simple Share Button Plus and Simple Share Follow Plus. The plugins were downloaded, along with the keys. When I attempted to upload them in WordPress, I was unable, because the plugins they emailed did not contain a Zip file, which is what WordPress requires.

    I emailed my issue to the support email address on 8-16-16 and received a reply on 8-19-16, which was to uninstalll my theme and try uploading the plugin again, which made no sense. After requesting that they re-send the download with current keys, they chose not to reply until 8-26-16 . Once again, the results were the same. I explained that I was working on a Mac and when I opened the downloads, there were no Zip folders. Their response was “yes there is.” I gave up.

    While downloading another plugin, from a different developer, in the instructions, it clearly indicated that Mac users must take one addition step, which was to create a Zip, and they outlined the steps. The process worked.

    I attempted to follow the same process, to create a Zip, for the Simple Share Button plugins, but I received an error message that the keys had expired. I, once again, contacted the developer, on 9-9-16, and, in an effort to be helpful, I provided them with the additional steps that Mac users needed to follow and requested they email me new keys and plugins.

    As of 9-13-16 I have yet to hear back.

    Creating a topic for this forum was the only method I could see, in order to get the attention of WordPress decision-makers. I don’t expect them to take any action, besides re-considering working with these developers in the future. If I have chosen the wrong path to accomplish this goal, I would appreciate any assistance. Apparently, my only course of action is to dispute the credit card charge.

    #2741346

    timethief
    Member

    This is wordpress.COM support.

    Blogger installed plugin capability does not exist on WordPress.COM blogs and there is no upgrade you can purchase here that changes that reality.

    For that type of functionality, you’d need a self-hosted WordPress.ORG software install running on a paid web hosting service.
    http://en.support.wordpress.com/ftp-access/
    http://en.support.wordpress.com/plugins/

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

    #2741396

    lewis466
    Member

    Thank you for steering me in the right direction. I appreciate your time.

    #2741434

    timethief
    Member

    You’re welcome and best wishes.

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