Didn't get what I wanted

  • Author
    Posts
  • #721602

    oreocookie3
    Member

    I paid $25 for a .com address on my blog, and it looks like I just got a regular blog with a .wordpress.com address. What happened? How do I get the domain name I paid for? Anyone know? I can’t see how to get any real customer support. I kind of wish I hadn’t wasted my money on a site that isn’t what I want.

    I’m new to WordPress… so can anyone help.

    The blog I need help with is diseasesconditionsandhealthyliving.wordpress.com.

    #721712

    timethief
    Member
    #721722

    What is the domain name you purchased?

    #721816

    oreocookie3
    Member

    I asked for diseasesconditionsandhealthyliving.com. I filled out the page for the blog and I asked for a .com address and I just got a regular blog. I don’t know anything else to tell you… all I know is that it cost $25.

    #721817

    oreocookie3
    Member

    @ Timethief.. I didn’t go to any store… when i signed up for the blog it charged me… I don’t even remember what happened. I’m certainly not going to the store now and spend $25 more! I’m just so upset here.

    #721819

    micahcooksey
    Member

    Sorry for the trouble you’re experiencing, oreocookie3!

    Your best bet would be to contact support here: http://en.support.wordpress.com/contact/. They will be able to sort this out for you.

    #721835

    macmanx
    Staff

    You got exactly what you paid for, you just didn’t set your purchased domain as Primary via Store -> Domains in the blog’s Dashboard.

    #721836

    oreocookie3
    Member

    @ Macmanx.. I don’t know what you are talking about… if I go to the store they will charge me again, won’t they? I put my address I wanted in the thingy when I applied for the blog as a .com… NOT .wordpress.com. I’m scared to death they will charge me again.

    #721837

    oreocookie3
    Member

    Again @ Macmanx… I went to the store and it wants more money.. how do i get the .com that I want? It is what I entered when I signed up for this blog. :(

    #721838

    macmanx
    Staff

    No, we won’t charge you again, as you have already purchased the domain.

    Just go to the Store -> Domains in your blog’s Dashboard at http://diseasesconditionsandhealthyliving.wordpress.com/ and select diseases-conditions-and-healthy-living.com as your primary domain.

    #721839

    macmanx
    Staff

    To clarify, there is a “Domains” sub-section below the main Store section in your Dashboard’s sidebar on the left.

    #721842

    oreocookie3
    Member

    Grrrr.. they are charging me again!

    #721844

    timethief
    Member

    @oreocookie3
    Hank in there please. I have flagged this thread for Staff attention.

    #721845

    macmanx
    Staff

    We won’t charge you again. Are you sure that you’re in the right place?

    Click the Store section of your blog’s Dashboard at http://diseasesconditionsandhealthyliving.wordpress.com/ then click the Domains sub-section below it.

    #721847

    timethief
    Member

    I’m sorry “Hank” was meant to be “Hang” :(

    #721849

    timethief
    Member

    @macmanx
    That was quick. lol :D

    #721851

    oreocookie3
    Member

    I’m where you told me to go… it says the domain I chose is expiring.. when I click to renew it wants to charge me again. I don’t understand this.. wish I had just stayed with Blogger… I’m in tears because I don’t understand this. I just want my account canceled it was a mistake to even try this blog because I don’t understand wordpress. I wasted my money.

    #721853

    oreocookie3
    Member
    #721855

    macmanx
    Staff

    Don’t click to renew it, just click to make it primary.

    It’s “expiring” because you didn’t enable auto-renew. If you look closely at the date, you’ll see that it’s expiring October 5, 2012.

    #721859

    oreocookie3
    Member

    I just did that and it is asking for my payment information again. I need to cancel this.. just never mind trying to make me understand.. it’s trying to charge me again.. I want out of this and my money back.. how do I get my money back that was already paid from paypal?

The topic ‘Didn't get what I wanted’ is closed to new replies.