Disappointed with WordPress 'Custom Design' service plan

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  • #1138547

    dougvitale
    Member

    Last year I started my WordPress.com blog using a free template, and I paid $30 for the ability to edit its CSS properties. I simply changed some fonts and widened the blog’s content containers.

    The other day I got an email from WordPress stating, “Custom Design costs US$30, and it is set to on January 30, 2013. If that upgrade expires, any customizations you made to your theme’s CSS, Custom Colors, and Custom Fonts will no longer be active on your site. Your site will revert to its appearance before you started using Custom Design.”

    When I purchased the Custom Design in 2012, I knew the $30 was only good for one year, but I had no idea that my alterations would disappear if I didn’t pay another $30 in 2013.

    This “subscription” facet of the Custom Design is not mentioned on the Custom Design store page, but it is mentioned on the CD support page…all the way at the bottom.

    For someone like me who only needs to make a few adjustments to a blog’s appearance, I don’t think $30 annually is worth the cost. On the other hand, WordPress.com does host my blog for free so I will pay the $30 annually. However, I only wish that this policy had been more obvious when I initially signed up for the Custom Design package.

    #1138712

    timethief
    Member

    This is on the available upgrades page:

    With the exception of the Guided Transfer, all upgrades are per year and per blog. http://en.support.wordpress.com/upgrades/

    See also:

    Custom Design is a paid upgrade that costs $30.00 per blog, per year. http://en.support.wordpress.com/custom-design/

    #1138751

    maxexam
    Member

    “Your site will revert to its appearance before you started using Custom Design.” … For someone like me who only needs to make a few adjustments to a blog’s appearance, I don’t think $30 annually is worth the cost.

    Which is exactly the problem with the Custom Design upgrade. You have to keep it up indefinitely just to change the font size or link color, which defeats the purpose of using a free, remotely hosted service. It should really be included in the package, especially since WP is ad-supported, or at least be a one-time fee and last as long as your blog does.

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