Doesn't let me managage my domain

  • Author
    Posts
  • #1009875

    pinchmeyou
    Member

    Despite having a receipt for purchase, when I try to add an email to the domain it tells me I don’t have “access to verify the domain in question” Any thoughts?
    Blog url: http://sollefarms.wordpress.com/

    The blog I need help with is sollefarms.com.

    #1009964

    pinchmeyou
    Member

    This is clearly an individual issue -is there any way of talking with support at wordpress?….

    #1009965

    timethief
    Member

    Hi there,
    WordPress.com does not provide email hosting but you can sign up for Google Apps and use their email service (Gmail) or you can use your existing email service. See > http://en.support.wordpress.com/domains/add-email/

    #1009966

    timethief
    Member

    This is a peer support forum. Here Volunteers and Staff work cooperatively to deliver support. Here Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. If the information at the link I posted above doesn’t provide what you need, then as you have purchased an upgrade you can contact Staff directly using this link http://en.support.wordpress.com/contact/

    #1009967

    pinchmeyou
    Member

    ps I purchased the domain directly from wordpress

    #1009968

    timethief
    Member

    Understood. However, that doesn’t change the fact that WordPress.com does not provide an email service for domains. You can sign up for Google Apps and use their email service (Gmail) or you can use your existing email service instructions here > http://en.support.wordpress.com/domains/add-email/

    #1009969

    pinchmeyou
    Member

    I wasn’t clear. I purchased the domain. It doesn’t show up on my upgrades page. The only place it appears is in my billing history.

    Also – thanks for the support link but it just takes me to the generic page where I first submitted this question.

    Thanks

    #1009970

    pinchmeyou
    Member

    I understand that WordPress doesn’t supply email services. I found the issue when I was trying to hook up the gmail service.

    #1009971

    timethief
    Member

    Hi again,
    Thanks for posting more information. I flagged this thread for Staff assistance. They will help you sort this. Please be patient while waiting.

    #1009973

    pinchmeyou
    Member

    Thanks

    #1009974

    timethief
    Member

    There’s a considerable backlog of flagged threads for Staff so I recommend subscribing to the RSS feed in the sidebar of this thread. Then you will be aware when Staff posts into it.

    #1009975

    pinchmeyou
    Member

    Thanks!

    #1009980

    pinchmeyou
    Member

    Hello. Can I get a time estimate for this? Or is there a more formal process for addressing the issue? Thanks.

    #1009983

    macmanx
    Staff

    Specifically, which domain name are you referring to?

    #1009984

    pinchmeyou
    Member
    #1009985

    macmanx
    Staff

    You’re all fixed up now. Sorry for the trouble!

    #1009986

    pinchmeyou
    Member

    Thank you!

    #1009987

    macmanx
    Staff

    You’re welcome!

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