Doesn't recognise video codec

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  • #1561379

    derfstravels
    Member

    I have been uploading video to the site and never had trouble. I have upgraded to Mavercks on Mac recently. Now when I try to upload video mp4 format I get this message:

    This video file could not be processed because it does not contain a video track or the video codec is unsupported.

    Can someone please advise what I need to do to resolve this.

    Thank you

    The blog I need help with is derfstravels.com.

    #1561493

    timethief
    Member

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    #1561633

    kardotim
    Member

    Could you please try opening the video in QuickTime player and select “Save for Web” from the File menu and check the “Computer” box.

    The result will be a new movie file, either ending with .m4v or .mp4. Upload this file, and it work properly.

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