Doesn't recognise video codec

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  • #1561379


    I have been uploading video to the site and never had trouble. I have upgraded to Mavercks on Mac recently. Now when I try to upload video mp4 format I get this message:

    This video file could not be processed because it does not contain a video track or the video codec is unsupported.

    Can someone please advise what I need to do to resolve this.

    Thank you

    The blog I need help with is



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    Could you please try opening the video in QuickTime player and select “Save for Web” from the File menu and check the “Computer” box.

    The result will be a new movie file, either ending with .m4v or .mp4. Upload this file, and it work properly.

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