Domain

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  • #2997935

    iotafitness
    Member

    I’m trying to renew my domain, I bought it from someone and the only way to renew it is to login as him, but I can’t get a hold of him.

    The blog I need help with is iota-fitness.com.

    #2998139

    mihaiapetrei
    Member

    Hello @iotafitness!

    Will add a tag in this post so that a Happiness Engineer can help you with your situation!

    #2998217

    Hi iotafitness,

    I’m trying to renew my domain, I bought it from someone and the only way to renew it is to login as him

    Can you confirm which domain you would like to renew? Once I know for sure, I’ll take a look.

    Thanks!

    #2998229

    iotafitness
    Member

    Our domain isiota-fitness.com

    #2998237

    Hi iotafitness,

    Thanks for confirming. It appears the owner of isiota-fitness.com either cancelled the domain or let it expire because it’s no longer registered. It’s currently available so if you’d like to use the domain, I’d recommend registering it as soon as you can:

    https://en.support.wordpress.com/domains/register-domain/

    Come back to me if you have any questions.

    #2998238

    iotafitness
    Member

    We tried to renew it before it expired and it didn't let us renew it. So how do you suggest we go about renewing it? That is what we are asking? We took over the account last year from the previous owner. We want it renewed can you help with this?

    #2998245

    Hi iotafitness,

    So how do you suggest we go about renewing it? That is what we are asking?

    Once a domain has been released we no longer control it — which means we are unable to renew it. isiota-fitness.com isn’t registered so you will need to purchase the domain if you want to use it again.

    We tried to renew it before it expired and it didn’t let us renew it.

    A domain can only be renewed through the owner’s account. isiota-fitness.com was not registered through the account you are logged in to, or by the original owner of iota-fitness.com. This is why you were unable to renew the domain through these accounts.

    We took over the account last year from the previous owner. We want it renewed can you help with this?

    What is the name of the account you took over?

    The account you are logged owns one domain, iota-fitness.com:

    https://wordpress.com/domains/manage/

    The previous owner of iota-fitness.com transferred ownership of the domain from their account to yours. This domain isn’t due to expire until July 2018.

    #2998252

    iotafitness
    Member

    Okay how much is it to purchase it? How do we move forward to do so?

    #2998276

    Hi iotafitness,

    Okay how much is it to purchase it? How do we move forward to do so?

    Custom domains are a feature of paid plans, so start by choosing a plan from this page:

    https://wordpress.com/plans

    The Personal plan is the cheapest option if you are upgrading primarily to register a domain. Each paid plan includes a domain credit, which can be used to register a new domain (or map one you already own) — which means the cost of the domain is included in the plan.

    Once you’ve chosen a plan, add isiota-fitness.com to your cart from this page:

    https://wordpress.com/domains/add/

    Come back to me if you have any questions.

    #2998278

    iotafitness
    Member

    It actually got figured out. No more help is needed

    #2998279

    Hi iotafitness,

    Okay, good to hear — we’re here if you need anything else.

    Thanks!

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