Domain about to expire, want to upgrade to Premium

  • Author
    Posts
  • #1308898

    tremblaymax
    Member

    Hi,

    My domain is about to expire but I just found the Premium option, which is really interesting. However, I cannot buy it on my domain epeelegendaire.com because it’s not available.

    Is there anything I can do ?

    The blog I need help with is epeelegendaire.com.

    #1309080

    timethief
    Member

    How many username accounts do you have and which one are you logged in under? You must be logged in under exact same username account that registered the blog and who is the Admin of the blog to access it.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
    If required click the “Need More Help” link and complete the form for account recovery.

    When you recover the account go here Dashboard > Store > My Upgrades

    #1309081

    timethief
    Member

    P.S. I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

    #1309083

    auxclass
    Member

    Since you already have domain mapping the $ 99.– Premium Upgrade will not display – the only upgrades that display are the ones there is no conflict with existing upgrades – @TT has flagged this for the staff to help you – they can adjust things so you can buy the bundle

    #1309122

    tremblaymax
    Member

    Thanks everyone, I was correctly logged with the admin account, but I think Auxclass is right : I already have a domain mapping. I’ll wait for the staff to help.

    #1309123

    timethief
    Member

    Hi there,
    Please subscribe to the thread so you are notified when Staff respond and please be patient while waiting.

    #1309125

    tremblaymax
    Member

    I am, don’t want to miss that ;)

    #1309237

    jackiedana
    Member

    Hi weever95,

    I will send you a manual payment request for $99 for your blog. Once you have paid that, I will adjust everything accordingly and merge your existing domain and other upgrades under the bundle.

    Please note: you will still need to renew your other domain separately.

    #1309248

    tremblaymax
    Member

    It’s done, just wished I could pay with Paypal.

    What’s next ?

    #1309257

    jackiedana
    Member

    The upgrade is now applied to your account, and your domain has been renewed. When it comes up for renewal, payment should work like any other upgrade.

    #1309258

    tremblaymax
    Member

    Thank you very much, it’s a pleasure again to deal with Automattic support.

    Great job :)

    #1309260

    jackiedana
    Member

    Awesome, that’s great to hear! :)

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