Domain cancellation and refund

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    Posts
  • #870549

    Hello,

    I bought the above domain on April 15 and requested a cancellation and refund today. The “cancel domain” and “cancel upgrade” options are not working for me in the store. How can I cancel it?

    Thanks.

    Penny

    The blog I need help with is rubiesandrosesdotcom.wordpress.com.

    #870642

    timethief
    Member

    This thread has been flagged for Staff attention.
    related link > http://en.support.wordpress.com/domain-mapping/cancel-domain/

    #870789

    macmanx
    Staff

    I can cancel rubies-and-roses.com for you, but please note that I can’t guarantee you’ll be able to re-register the domain later.

    Would you like me to proceed, and would you like me to refund the whole value bundle?

    Please confirm before the end of the day today and the refund period is only 48 hours.

    #870928

    talentsmart
    Member

    I would also like to cancel my accounts and cannot figure out to do it. Your customer service is a joke. I just spent an hour trying to figure out how to contact support.

    #870929

    timethief
    Member

    @talentsmart
    You can cancel upgrades from your dashboard > Store > My Upgrades page > http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

    #870930

    talentsmart
    Member

    No I cannot as those options are not listed there. Can you cancel my upgrades for me?

    I also have another account that was suspended for violating the terms of service and I can no longer log in to the system for that account. Hence, I cannot cancel my upgrade for that account either.

    #870931

    timethief
    Member

    You will have to wait for Staff to get to this thread and assist you.

    #870932

    macmanx
    Staff

    talentsmart, there are no upgrades under your talentsmart account, that’s why you can’t cancel anything.

    You need to be logged in as the user who owns the upgrade in order to cancel it.

    If that is the account you can’t access, please tell us the domain that you’re trying to cancel.

    #870933

    talentsmart
    Member

    janetblair0000.wordpress.com (also under domain http://emotionalintelligencecertification.net/) is what it says is no longer available. This is the domain I’m trying to cancel.

    #870934

    auxclass
    Member

    emotionalintelligencecertification.net – seems to have been registered about a month ago – so it is outside the 48 hour cancellation period and can’t be canceled

    #870935

    talentsmart
    Member

    You shut the account down for violation of terms of service. Right now I’m scheduled for a $99 annual subscription on an account that I cannot use or access. If your terms of service are such that you can shut an account down without providing a refund, so be it, but I need to know how I can cancel my subscription so that I am not charged again in a 11 months.

    Since I cannot login to the dashboard for the account (since it no longer exists in your system!) I don’t know how to do this.

    BTW, on a completely different note, just the fact that I have to air my grievances publicly like this to get any customer support is unprecedented and reason enough that I’ll never register another blog through WordPress.

    #870936

    timethief
    Member

    This thread has been flagged for Staff attention.

    #870937

    auxclass
    Member

    Since you have a paid upgrade you can contact the staff directly about it: http://en.support.wordpress.com/contact/

    #870938

    talentsmart
    Member

    I don’t see anywhere in that link where I can contact support. It’s a forum just like this one except there are not text fields.

    #870939

    macmanx
    Staff

    The domain is definitely past the refund period, but I can offer two options.

    1. The best option, I can send you the log in information for the domain panel via email. This will allow you to fully manage the domain, change nameservers to point elsewhere, transfer to another registrar, etc.

    2. The easiest option, but obviously not the best, I can cancel the domain. If you do this, I cannot provide a refund and guarantee that you’ll ever be able to re-register it.

    In either case, I have disabled auto-renew as requested.

    Please let me know how you’d like to proceed!

    #870940

    macmanx
    Staff

    I’ve also realized that these were Value Bundles. While the domain portions have passed their 48-hour refund window, the rest of the bundles have not.

    So, I have cancelled and issued a refund for the bundle minus the domain, $73 each.

    Please let me know how you’d like to proceed with the domain above.

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