Domain expired and i want to renew

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  • #835895

    Hi,
    my domain josemariagranado.com inspired and i want to renew please. The wordpress system is saying to enter in contact with support to renew, but the support is disable. Can you solve this to me? I want to pay with paypal.
    Thank you very much.
    Best Regards,
    José Maria

    The blog I need help with is josemariagranado.wordpress.com.

    #836100

    justjennifer
    Moderator

    I’ve flagged this for Staff attention. Please be patient while they get back to you.

    #836142

    macmanx
    Staff

    That particular domain expired on January 4.

    I have just sent an email to the email address on your account with instructions to renew this domain.

    #836282

    ebonyher
    Member

    Hello, My domain name also expired and the same thing happened I was told to contact support. I have done no reply. It was http://www.damecreativerealist.com. I need it quite urgently as I have business cards. If you can help that would be great.

    #836284

    My domain name expired and I want to renew when will I be able to renew. It states that support is closed and will be operational on 3/6/12. Can I renew sooner or do I have to wait?

    #836285

    timethief
    Member

    This thread has bee flagged for Staff atention. What Staff need to know is:
    1. the underlying .wordpress.com sub-domain blog URL you were domain mapping from
    2. the URL for the domain your were mapping to

    P.S. Do understand that if you fail to renew any domain name prior to the expiration date you do not own it any more. The registrar you purchased it from owns the domain name.

    #836286

    justjennifer
    Moderator

    @emichelledouglas you are in the wrong forum as the site you linked to is not hosted here. Please contact your webhosting service or domain registrar.

    @timeoreternity- Did try renewing through your Dashboard>Store>Domains?

    #836287

    @timethief Whom do I forward this information to? Thanks

    #836288

    timethief
    Member

    @timeoreternity- Did try renewing through your Dashboard > Store >Domains?

    #836289

    auxclass
    Member

    @emichelledouglas – you domain name is registered with Wild West (WordPress) and seems to have been renewed recently through 2013 and is pointing to a site not hosted on WordPress.COM –

    Is the site the domain name is pointing to yours?

    http://who.is/whois/damecreativerealist.com/

    #836290

    @timethief Yes. I tried to renewing through my Dashboard and it directed me to Support. About two months ago, I paid for something that I thought was a domain renewal. So now, I don’t know if I can renew it considering that is has been expired since 1/22/12. I don’t know who the registrar was. I recall registering it through wordpress.com

    #836291

    auxclass
    Member

    About two months ago, I paid for something that I thought was a domain renewal.

    It does not look like the domain was renewed – did you pay for Domain Mapping instead? That would have been $ 12– You need both domain mapping and domain registration.

    http://who.is/whois/timeoreternity.com/

    #836292

    timethief
    Member

    @timeoreternity
    Thanks for the additonal information. I am flagging this thread for staff help again. What Staff need to know and what you need to post here into this thread is:
    1. the underlying .wordpress.com sub-domain blog URL you were domain mapping from
    2. the URL for the domain your were mapping to

    #836293

    @timethief http://timeoreternity.wordpress.com
    URL mapping to timeoreternity.com

    #836294

    timethief
    Member

    Thanks for posting those and please be patient while waiting for Staff to respond.

    #836295

    @timethief Thank-You for your promptness!

    #836322

    jenia
    Member

    @timeoreternity: I sent an email to your address to follow up about the status of your domain.

    #836393

    geekgirl707
    Member

    Jenia, can i jump on this bandwagon too?

    I tried to renew my domain (www.geekgirl415.com) and for a few weeks, my link only directed me to the support pages. Then today, i checked, and i was able to renew with WP credits and it shows current thru Jan 2014. But my site isn’t normal.

    So, 2 questions- if I didn’t renew w/WP, where did the renew link take me?
    and if I did renew, how do I get my site back to the way it’s supposed to look?

    Thanks!
    denise;)

    #836394

    auxclass
    Member

    @geekgirl415 – A whois on your domain shows it renewed through Jan 24, 2013 and the name servers are not pointing to WordPress.COM.

    I have flagged this thread for the staff – I would leave a link to the whois but the last time I did my comments were sent to spam so they were not seen by the people with the problem.

    #836395

    geekgirl707
    Member

    Thanks Auxclass. Just out of curiousity, how does it happen that the name servers stop pointing to the right direction? Has my account been hacked? Or is because it expired and settings reset? I am clueless about the DNS and have this error message at the top of my Edit DNS screen :

    “Your nameservers need to be set to NS1.WORDPRESS.COM and NS2.WORDPRESS.COM for these DNS records to work. If you have already updated the nameservers you can ignore this message; it will stop appearing soon.”

    I managed to get my email for my domain working via Google years ago, but I’m not sure what to do to fix this and the support articles seem to be written with the assumption you know what your DNS/name server looks like ;)

    Thanks again, denise;)

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