Domain Expiring

  • Author
    Posts
  • #2399802

    tmdr2015
    Member

    Hi Support

    When ever we go onto our site below it says Uh Oh! your blog’s domain tmdrcorporate.com is expiring in 4 days.
    When we follow the instructions it leads us nowhere.
    Also we have the free service for life.
    Why are we getting this message? can someone please contact us or do we not have need to worry about it?

    many thanks
    TMDR

    The blog I need help with is tmdr.com.

    #2399898

    timethief
    Member

    Domain mapping upgrades are renewed annually. Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address. The blog’s owner can login in under the exact same username account that registered the blog and purchased the upgrade(s) and renew upgrades at > Dashboard > Store > My Upgrades.

    https://en.support.wordpress.com/my-upgrades/#managing-domains
    https://en.support.wordpress.com/my-upgrades/#auto-renew

    Domain Expiring Soon
    The domain tmdrcorporate.com is set to expire in 3 days. Please log into the dashboard to check your subscription and auto-renew status to assure that the domain doesn’t expire. https://tmdrcorporate.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    #2400004

    tmdr2015
    Member

    I understand all of what you are saying.
    However we don’t have an option to renew anything?
    When I click on that link the page errors out.
    It basically says we have a free service?
    Is there nobody I can call to get this resolved?

    #2400005

    auxclass
    Member

    it sounds like you are logged in as the wrong account – is there another account / user that might have been used to purchase the upgrade the first time?

    #2400006

    auxclass
    Member

    PS – this has been flagged for the staff to help –

    #2400007

    tmdr2015
    Member

    that’s what i’m trying to find out, is there a way we can check email addresses etc?

    #2400008

    tmdr2015
    Member

    thank you auxclass

    #2400011

    Do you know how long this will take i’m worried as our site will go down?

    #2400055

    lizthefair
    Staff

    I’ll send you a private email and we can take care of this from there.

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