Domain forwarding

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  • #1724804

    phazerave
    Member

    I have a self hosted wordpress site, with a domain that was purchased through wordpress. It was working, then randomly pointed itself to a godaddy.com “parking server” and now just spins on “connecting” until it times out. The strange thing is the a record on the wordpress domain settings editor says that it is pointed to the correct server ip address. I assume something happened when I tried to transfer the domain over to godaddy.com since thats where my hosting account is. except the transfer was rejected because I accidentally changed the registrants name and triggered a 60 day lock. It was working even after I did that but not for more than 48 hours before it crapped out on me. I know I need to talk to someone from wordpress.com but I cant find any numbers to call… meanwhile my site is down…

    The blog I need help with is mokshaaerialstudio.wordpress.com.

    #1724917

    rootjosh
    Staff

    What is the domain in question? That will help me a lot in looking into this.

    #1724923

    phazerave
    Member

    Oh man, I’m sorry haha. Its mokshaaerialstudio.com

    #1724927

    phazerave
    Member

    If it helps to know, I called Wild West Domains, who is the domain registrar for this domain, and for all domains distributed through wordpress.com. but apparently there is nothing they can do.

    #1724928

    rootjosh
    Staff

    So a couple things.

    The account you are posting from is not the WordPress.com account that owns mokshaaerialstudio.com.

    Secondly, what are the nameservers your webhost gave you to point mokshaaerialstudio.com to their servers? Is GoDaddy your webhost as well as your registrar (or who you wanted as your registrar anyway)?

    #1724936

    mokshastudio
    Member

    I believe this is the account that ownes the domain. The nameservers for godaddy are ns01.domaincontrol.com and ns02.domaincontrol.com. an “nslookup” command for mokshaaerialstudio shows the domain is pointed at the IP address: 184.168.221.80, but the correct IP address is 50.62.232.1. and the A Name on the dns settings page is set to the correct IP.

    according to whois.com 184.168.221.80 is a godaddy “parking” server. what do you suppose is causing the domain to point to a location other than where it is being told to point?

    #1724966

    rootjosh
    Staff

    Things look like the are set up correctly form our end. What does GoDaddy support tell you when you ask them what is going on?

    #1724967

    mokshastudio
    Member

    They tell me that it is being pointed at the wrong ip address. and that I need to talk to the domain registrar about what the problem might be…

    Is there ANY possible way for me to get the 60 day lock lifted for the domain transfer? honestly all of this would be much easier if godaddy support could just take care of this over a single phone call, but I accidentally changed the name of the registrant to the new business owner without knowing that ICANN’s policy on name changes was to initiate a 60 day lock on transfers :( I am losing business with this site being down every day. ANYTHING you could do to help would be immensely appreciated.

    #1724971

    mokshastudio
    Member

    I just called them again and the guy was much more helpful than previous agents, what he told me was that the zone file on your end is definitely not functioning properly or showing you the proper information, and to tell you that a possible solution would be to perform a reconcile. but that you should double and even triple check for problems, and that its not a common issue.
    Thanks!

    #1725004

    rootjosh
    Staff

    So, it looks to me like the domain transfer is still pending. Both to see if you can get it to go through and to eliminate it as a possible source of trouble, please log into your WordPress.com site’s dashboard and go to Store–> Domains. Then click “edit domain” then “transfer domain” and then try approving the transfer and seeing if it will go through.

    #1725006

    mokshastudio
    Member

    Done, and while we wait, here is a copy of the email I received when I tried to initiate the transfer originally:

    “==========================================
    REGISTRAR TRANSFER DENIED
    ==========================================

    Dear Holly Rogers,

    The transfer you requested has been declined because you opted-in to a transfer lock for 60 days when you agreed to the WordPress.com Change of Registrant policy.

    For security reasons, when you change the registrant’s first name, last name, or organization name, you consent to a 60 day lock on transferring the domain name. Because you have provided your consent, Section 3(6) of the ICANN Policy on Transfer of Registration between Registrars permits us to decline your transfer request.

    http://www.icann.org/en/resources/registrars/transfers/policy-01jun12.htm

    If you feel the lock was initiated in error, you may contact (email redacted) to request a review.

    Regards,
    Domain Services
    WordPress.com”

    #1725008

    mokshastudio
    Member

    the transfer screen shows rejected at godaddy still

    #1725010

    rootjosh
    Staff

    Okay, so if that isn’t going through. Can you “decline” it on the WordPress.com end? I’d like to get it our of the way to eliminate that as an issue.

    #1725011

    mokshastudio
    Member

    Ok, I retried the transfer, and declined it on your end. then I deleted and recreated the A-Name Record in the zone file, and refreshed the nameservers. so far it is still not working, but will give it a few minutes to see if the nslookup changes

    #1725012

    mokshastudio
    Member

    after 1 hour, still nothing :( can we just drop the 60 day lock so the transfer goes through?!

    #1725018

    rootjosh
    Staff

    The 60 day transfer rule isn’t ours, it is an ICANN rule to prevent fraud.

    So I’m wondering if the issue is that you have both nameservers and the IP forwarding. I’m going to try a few things and see if I can’t make something different happen.

    #1725021

    rootjosh
    Staff

    Did GoDaddy tell you to use ns01.domaincontrol.com
    ns02.domaincontrol.com? Their instructions for externally registered domains use those two as an example, but indicate that your specific nameservers should be listed in your initial hosting email.

    #1725022

    mokshastudio
    Member

    Oh my god… you are absolutely correct… If this works I am going to feel incredibly and utterly stupefied at how I missed that. And I have a sneaking suspicion it will. fingers crossed. I guess it can a while so I suppose we will play the waiting game.

    #1725028

    mokshastudio
    Member

    according to this test:
    http://leafdns.com/index.cgi?testid=8F8856EF
    It looks like the nameservers did update, but the ip address is still pointed in the wrong direction unfortunately.

    #1725031

    rootjosh
    Staff

    Did GoDaddy tell you that you needed both the nameservers AND the A record? Typically you would use one or the other. Though I suppose there are situations where you might use both, so I don’t want to point the finger completely to that being the issue.

    However, I’d be inclined to let the NS propagate, then if it didn’t work, delete the A-Record and see if that changes anything.

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