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Domain in Redemption need to repurchase through WP

  1. My Domain expired and is in the redemption period through WP but I cannot get in touch with a representative. I need to repurchase my domain before it hits before it is release. I need at WP rep to contact me ASAP as I am in the redemption period currently. Thank you

    The blog I need help with is ohmyitskye.wordpress.com.

  2. Hi There,

    Keegan here, WordPress.com community member, I would be happy to help.

    You have a few options if your domain is now in the redemption period you can still renew your domain WordPress.com, but it is now a more expensive and complicated process to do so. The registrar charges a $80 late renewal fee in addition to the $26 WordPress.com charges to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

    Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run the risk of someone else jumping in front of you to purchase the domain before you get the chance.

    Please visit the support page link for further instructions:

    http://en.support.wordpress.com/domains/domain-expiration/

    You can contact support to start this process here - https://wordpress.com/help/contact/

    Please let me know if this answers your question, or if you need further assistance.

  3. Also, I have tagged this thread with modlook so that support staff will see it. Please see “How do I get a moderator/staff reply for my question” - https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question 

    Please subscribe to this thread so you are notified when they respond. Click “Subscribe to Topic” in sidebar to make sure you are notified when they respond.

    Thank you for your patience.

  4. Hi Keegan -- Thank you

    I have already read the link that you posted and know that my site is in redemption and that I will need to pay the additional $80 to reclaim it. However I am unable to contact the registrar, can you please help me with this.

  5. Thank you!!!!!!

  6. You are very welcome.

    Where is your domain registered?

    If your domain was registered at WordPress.com, then you can contact our support for help redeeming your domain. - https://wordpress.com/help/contact/

  7. It is with wordpress but unfortunately their contact is limited for the week and there is no direct way to contact them other than through the forums. :/

  8. Although you will need a paid plan to use the support contact form. If you are currently on a free plan then I believe you will need a staff member to help you from the forums.

  9. Hi ohmyitskye,

    A member of staff has contacted you by email about your domain . I'm going to close this thread so all of your support stays in one place but we'll continue to help you by email.

    Thanks!

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