Domain mapping – deletion of sites

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  • #2990204

    sean2404
    Member

    Please help me I’m at my wits end – io’ve tried sorting this domain problem out and its gone wrong – i now have 2 blogs registered,neither mapped to my domain and one of them need deleting and i cant do it – i cant change the primary domain on the other and so I’ve cancelled the service twice now only to try again!]

    #2990423

    kokkieh
    Staff

    Hi there,

    I see you had bought a Business Plan and the domain, trauma-centre.blog, and then you installed some plugins on that site.

    You also did the same for another site with the domain trauma-centre.com.

    You cancelled the Business Plan on both those sites, but now you’ve bought it for a third site, again adding the domain, trauma-centre.com.

    Are you trying to delete the two sites where you cancelled the Business Plan? To do that we’ll first need to switch them back to how they were before you added plugins, and to do that I’ll first need to reconnect the two domains to those sites.

    Please confirm if I should go ahead and fix both sites so you’re able to delete them. I will need to restore the .blog domain temporarily, but then I can cancel it again if you no longer want it.

    That will leave your site, traumacentresite.wordpress.com, with the domain, trauma-centre.com and the Business Plan.

    #2990437

    sean2404
    Member

    Yes please do anything you can to help!
    Thankyou!

    #2990443

    kokkieh
    Staff

    Okay. I’ll need to temporarily disconnect your .com domain from your current site. Please don’t do anything to any of the sites until I reply here again. It might take a while for the domains to update before I’ll be able to restore the sites to how they were originally.

    #2990444

    sean2404
    Member

    That’s wonderful thankyou

    #2990445

    kokkieh
    Staff

    Okay, you should be good now.

    It will now be possible to delete traumacentredotcom.wordpress.com and traumacentreblog.wordpress.com, or you can just set the sites to private if you want to hold on to the free addresses for future use.

    traumacentresite.wordpress.com has the Business Plan and a domain mapping upgrade for trauma-centre.com

    Before you now install a plugin or custom theme on that site as well, can you tell me a bit about what you’re trying to do? Maybe you don’t need those extra features and a simple WordPress.com Business Plan, or maybe even Premium Plan site will be sufficient for you.

    You’re also welcome to start a live chat with us where you can tell us about your goals for the site, then we can help figure out the best course of action from here. You can start a live chat via this link:

    https://wordpress.com/help/contact

    #2990446

    sean2404
    Member

    That’s wonderful I can’t thank you enough!
    Truly happy for your help.
    I was trying to change 123-reg dns when it all went Pete tong!
    I needed premium simply for extra layout capabilities
    Thanks
    Sean

    #2990453

    kokkieh
    Staff

    If all you need is the extra customization options, then Premium might be sufficient for you rather than Business. You can see the difference between the two plans at My Site ->Plans.

    Let me know if I should help you downgrade, but if you’re happy with keeping Business that’s fine.

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