Domain Mapping Disappeared

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  • #297107

    I’ve just bought domain mapping for $10 on my site http://wimbornevideoclub.wordpress.com so that we could have the name http://www.wimbornevideoclub.com linked to this blog address. Everything worked fine. I bought the $10 of credits and mapped the domain (which I bought separately). Everything was working fine.

    Today I checked the site and the domain mapping has disappeared and WordPress are asking for ANOTHER $10 in order to map it. They say I can have the domain name but I need to pay for it. I’ve literally only just paid $10 (two weeks ago) I still have the receipt!

    What’s going on? any ideas?

    #297284

    vivianpaige
    Member

    Contact support using the link in your dashboard. We are mostly volunteers here in the forums and don’t have backend access.

    #297379

    Yep, have done that. Don’t seem to be getting a reply….

    #297380

    raincoaster
    Member

    Contacting support is your best recourse. Do it repeatedly if required. They’re the only ones who can fix it. Give them all details including receipt numbers.

    #297397

    Have you gotten a response wimbornevideoclub? I am pretty much in the same boat. paid about 3 weeks ago, and not it just seems to redirect to the wordpress subdomain.

    #297423

    No I haven’t I’m STILL waiting… have you had any luck???

    #297424

    raincoaster
    Member

    What are the URLs? What is the new one, which isn’t working for you?

    #297426

    They are in the first post above.

    http://wimbornevideoclub.wordpress.com is the normal blog address, domain mapped to:

    http://www.wimbornevideoclub.com which is the URL which isn’t working (which I have paid for and was working fine only a week ago!)

    Jane

    #297427

    raincoaster
    Member

    I wonder if this makes a difference:

    http://wimbornevideoclub.com

    Although it shouldn’t; it should just redirect to the no-W’s site automatically.

    #297428

    raincoaster
    Member

    Nope, no difference.

    Who did you purchase the name from in the first place? I wonder if there’s a tug of war between them and WP or the nameservers have been switched by someone else or something.

    #297431

    When I put the domain name into WordPress, it says I can have it (and it will work) if I pay another $10 but I’ve only just paid $10, so I guess I will have to wait for support to come back to me. I purchased the domain from reg-123. Looks like I’m not the only one with the problem…ritewingfascist seems to have a similar problem. Thanks for trying to help raincoaster

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