Domain Mapping not an option

  • Author
    Posts
  • #3018673

    zenoproject
    Member

    I’ve paid $56NZD and no domain mapping option is coming up anywhere on my Dashboard. Why is this??

    Cheers,
    Jamie

    The blog I need help with is zenoproject.mystagingwebsite.com.

    #3018883

    nixiack
    Staff

    Hi Jamie!

    Welcome to WordPress! :) What is the domain you are working with?

    If it is the one listed for help, I see when clicking on your site that it has http://www.zenoproject.co on the header. I also see that you have been a member for about 3 hours – it does take a few hours for propagation (time for everything to filter through and show). I would recommend clearing your browser cachethen rechecking for Domain Mapping, if that does not work wait a bit longer and then let us know.

    You can find information regarding Domain Mapping here:

    https://en.support.wordpress.com/domains/map-existing-domain/

    If the above cache clearing/time does not work we can flag this thread for a staff member to look at it with the modlook tag.

    Cheers!

    #3018888

    zenoproject
    Member

    Thank you. The domain we’re working with is http://www.zenoproject.co

    We ended up stopping the $56D Jet Pack because we were concerned it didn’t have Domain Mapping.

    Yes I had a good look at the support link for domain mapping but I couldn’t see Domain Mapping in the first place. I’ll try clearing the browser cache and see what happens.

    #3018889

    zenoproject
    Member

    Thank you. The domain we’re working with is http://www.zenoproject.co

    We ended up stopping the $56D Jet Pack because we were concerned it didn’t have Domain Mapping.

    Yes I had a good look at the support link for domain mapping but I couldn’t see Domain Mapping in the first place. I’ll try clearing the browser cache and see what happens.

    #3018890

    zenoproject
    Member

    To be clear, this is what pops up when I click on Domains page on that support link.
    “Domains are not available for this site.
    You can only purchase domains for sites hosted on WordPress.com at this time.”

    #3018901

    nixiack
    Staff

    This is what pops up when I click on Domains page on that support link.
    “Domains are not available for this site. You can only purchase domains for sites hosted on WordPress.com at this time.”

    Ah ha, please accept my apologies! I was looking at zenoproject.mystagingwebsite.com and not realizing it was not a WordPress.com site but a site at Pressable. Pressable is only for WordPress.org installs, and the help area for Pressable is here.

    This is a link to a thread that covers WordPress.com vs. WordPress.org, touching base on Pressable, and includes several support options:

    https://en.forums.wordpress.com/topic/wordpress-and-pressable?replies=2

    We ended up stopping the $56D Jet Pack because we were concerned it didn’t have Domain Mapping.

    The thread above also covers links for Jetpack support so that if you choose to pursue Jetpack you can get the correct answers you are looking for to make sure it is right for you. I will also post them here:

    Jetpack Support:

    http://jetpack.com/support/

    Jetpack plugin support forum:

    http://wordpress.org/support/plugin/jetpack

    If you feel a direct question to Support would be best you can send one at this link:

    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Sorry again about the confusion on my part! I hope this helps and gets you going in the right direction :) If you have any other questions please let me know!

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