domain mapping not working "no zone file"

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  • #3011426

    saffiyah
    Member

    My domain name is still not mapping. More than 72 hours since I mapped it to my wordpress blog. When I check it says that the domain was verified and that it should redirect but it doesn’t. I checked with my domain provider and they looked and found that wordpress has no “zone” file for my blog. How can I resolve this. Very frustrating. Here is what they actually told me. As you can see here, there are no settings returned from ns2.wordpress.com) for your domain name And usually there should be A record and SOA record ( is also called zone file

    The blog I need help with is mommymuslim.com.

    #3011518

    Hi saffiyah,

    My domain name is still not mapping.

    There is no domain mapping upgrade on mommymuslim.wordpress.com. However, I can see you’ve purchased a Site Redirect for mommymuslim.com. A Site Redirect will let you redirect traffic from mommymuslim.wordpress.com to another site.

    Do you want to visitors to mommymuslim.wordpress.com to see the domain, mommymuslim.com, in their browser’s address bar?

    Just let me know and we’ll go from there.

    Thanks!

    #3011565

    saffiyah
    Member

    Yes. I don’t understand. I bought the domain name and I wanted when people visit my site to see mommymuslim.com, instead of (email redacted). And I thought with the free site I could change that at any time. When I went to put in the new domain it told me I had to pay the 13 for the site redirect. I am so confused and now I dont have ANY site showing at all. Please help

    #3011566

    saffiyah
    Member

    Yes. I don’t understand. I bought the domain name and I wanted when people visit my site to see mommymuslim.com, instead of (email redacted). And I thought with the free site I could change that at any time. When I went to put in the new domain it told me I had to pay the 13 for the site redirect. I am so confused and now I dont have ANY site showing at all. Please help

    #3011572

    Hi saffiyah,

    Don’t worry, I can help you get things straightened out.

    I wanted when people visit my site to see mommymuslim.com, instead of (email redacted)

    In order to do this, mommymuslim.com will need to be connected to your WordPress.com site with domain mapping instead:

    http://en.support.wordpress.com/domains/map-existing-domain/

    Domain mapping is a feature of all paid plans — Personal, Premium and Business. Each plan includes a domain credit which can be used for domain mapping (or to register a new domain).

    If you would like to go ahead with this, just let me know and I can cancel and refund the Site Redirect you have already purchased. It isn’t doing what you want so there is no need to keep it :)

    I can then guide you through the process of getting your domain working on your site.

    #3011574

    saffiyah
    Member

    I would like to refund the redirect and sign up for the personal plan. Thanks

    #3011575

    saffiyah
    Member

    Should I just use the upgrade button on my dashboard?
    Will that change my name?

    #3011576

    Hi saffiyah,

    I would like to refund the redirect and sign up for the personal plan.

    I’ve cancelled and refunded the Site Redirect for you. There is a copy of the refund receipt in your Billing History:

    https://wordpress.com/me/purchases/billing

    Should I just use the upgrade button on my dashboard?

    You can choose the Personal plan from this page:

    https://wordpress.com/plans/

    Then add domain mapping for mommymuslim.com from here:

    https://wordpress.com/domains/add/

    Once the plan and domain mapping upgrade are active on your site, please ask your domain provider (Name Cheap) to update your name servers. We have a sample email you can send them:

    https://en.support.wordpress.com/domains/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings

    Let me know how you get on.

    #3011741

    saffiyah
    Member

    I don’t understand. I don’t think I need a domain mapping. I went to view my domain. It shows my primarydomain is mommymuslim.wordpress.com. It also give a button where it says do you own your own domain. I do. It says add to your site FOR FREE. I want to know… HOW?

    #3011742

    rootjosh
    Staff

    A free plan uses a _____.wordpress.com domain (yours being mommymuslim.wordpress.com). To use a custom domain such as mommymuslim.com, you would need to purchase a WordPress.com plan and set up Domain Mapping as described by gemmacevans above.

    #3011743

    saffiyah
    Member

    I understand. Can I just cancel the site redirect and revert my site to it’s original address. with the wordpress.com domain. This process is too complicated. I want to just leave it as it was. Right now on one can access my site at all.

    #3011744

    rootjosh
    Staff

    I am not having any trouble accessing https://mommymuslim.wordpress.com/ . What do you see when you visit that URL?

    #3011745

    saffiyah
    Member

    It shows mommymuslim.com and then an error showing Firefox can’t find the server at mommymuslim.com.. I will try to clear my cache and see what happens.

    #3011746

    saffiyah
    Member

    Cleared the cache and it worked! THANKS!!!

    #3011747

    rootjosh
    Staff

    Clearing the cache is always a good thing to try in situations like this. Glad it worked!

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