Domain mapping refund

  • Author
    Posts
  • #1128923

    stinaray
    Member

    Hi there,

    I canceled my domain mapping and registration within 24 hours and confirmed cancelation through the email. But I still haven’t received my refund or any follow up. It’s been over two weeks. Thanks for any info.

    The blog I need help with is stinaswesey.com.

    #1129017

    auxclass
    Member

    I have flagged this for the staff to review your account

    #1129062

    kathrynwp
    Staff

    Could you please let me know which domain you wanted to cancel? I’m not seeing any record of a cancellation on this account, so please let me know so we can sort it out. Thanks.

    The domain stinaswesey.com is still active on your account and you should see it as active under Store > My Upgrades. It is also still mapped to your site as you can see here: http://stinaswesey.com/

    #1129063

    stinaray
    Member

    It should not be active. I cancelled stinaswesey.com. I recieved the email from wordpress that states:

    “Please confirm you would like to cancel stinaswesey.com
    By clicking the button below, you acknowledge that you want to cancel the domain stinaswesey.com. You will receive a full refund of $26.00.”

    I clicked the button to cancel and never received another email or confirmation that it was cancelled and I would be getting my refund.

    #1129086

    kathrynwp
    Staff

    Hi – I’ve sent you an email about this.

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