Domain mapping refund

  • Author
    Posts
  • #2514511

    hanhnv219
    Member

    I have cancelled my domain mapping, but I can’t find how to have my refund.
    Could you please process it?
    Thank you very much!

    The blog I need help with is thaypindienthoaidotcom.wordpress.com.

    #2514671

    carladoria
    Staff

    If you haven’t been refunded automatically (Take into account that it might take several days for the refund to appear on your bank statement) contact support directly, you can also add the “modlook” tag to this thread for staff attention.

    #2514733

    hanhnv219
    Member

    @carladoria thanks for your supporting.
    Could anyone please show me how to get staff attention?
    Thank you!

    #2514745

    kokkieh
    Staff

    Hi there,

    Just to confirm, is this for the domain, thaypindienthoai.com? It looks like you didn’t cancel it after all, so please confirm if you want to cancel that domain. Thanks.

    #2514755

    hanhnv219
    Member

    Hi @kokkieh,
    I confirm i want to cancel that domain.
    Thanks for your support.

    #2514757

    zetzero
    Member

    Hi,
    Why I cannot cancel my domain mapping? The money were took 16 day before new renewal starts (30th December). Can I get refund if there were a mesaage: “This upgrade cannot be cancelled.”

    #2514760

    kokkieh
    Staff

    @hanhnv219

    I have cancelled that mapping upgrade and refunded the $13 for you. It can take up to 7 days for the refund to appear in your account.

    Let me know if there’s anything else :)

    #2514761

    kokkieh
    Staff

    @zetzero
    Can you please start your own thread here:
    https://en.forums.wordpress.com/?new=1

    Add “modlook” to the tags to mark it for staff attention, and also please include your site’s URL, as well as the domain you want to cancel. Thanks.

    #2514787

    hanhnv219
    Member

    Thankyou very much, kokkieh!

    #2514789

    kokkieh
    Staff

    You’re very welcome :)

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