Domain mapping upgrade

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  • #2059932

    digitalrisc1
    Member

    When trying to map a domain I own, I select to go to the upgrade section but I can only buy PLANS and not just the domain mapping upgrade. I have done this before on another blog of mine and if I go into the store I have the option of purchasing just the upgrade and not a package. Now on this account if I go to the store I only have the bundles, but not the separate upgrade itself.

    The blog I need help with is digitalrisc.wordpress.com.

    #2060029

    Please go to your Dashboard > Store > My Domains and click on Map a Domain Name You Already Own and follow the next steps.

    #2060128

    digitalrisc1
    Member

    That’s not the problem… When I go through those steps, after I input my domain (which I already bought btw), it tells me it needs me to select a plan so I can map the domain…. Once I click on that it just gives me the packages it doesnt give me the actual option to buy JUST the domain mapping. I checked on another blog I have (through wordpress, different domain) and if I go to store I have more options and if I go through the “setup” it gives me the option to just map my domain without having to buy any bundles…

    #2060133

    I tagged this thread for staff’s attention. They will contact you to sort this out for you.

    #2060136

    digitalrisc1
    Member

    I was wondering for a while if there is like a region restriction or something along those lines…. I’ve gone through the options a few times, in different browsers on different operating systems (really everything) and it still just shows that I can buy one of the two bundles and that’s it…. but no individual upgrades like videopress /add a domain/custom design/space upgrades/ etc…

    The actual url structure changes as well…

    #2060215

    timethief
    Member

    It seems Staff may have had some non-brilliant up-selling of upgrades in bundles only notion, and the available upgrades links were nuked. Of course, this is driving many bloggers right around the bend, and I am tagging every one of these thread for a clear and definitive Staff response to this frustrating situation at the earliest possible opportunity.

    In the meanwhile can you use this link? http://store.wordpress.com/premium-upgrades/custom-domains/

    #2060216

    auxclass
    Member

    @TT – the last response I got was that I could continue to renew my individual upgrades – and they skipped answering the real question in the thread about the Up selling – which like you I do not agree with the new Up-sell policy – many people have not use for all of the package – and all that is happening is more and more people are getting upset in the forum

    #2060217

    timethief
    Member

    @auxclass
    When I have time (I’m covering for hubby in our business) I will hunt down and tag every such thread I have noticed with up-selling.

    #2060222

    Hi everyone,

    Thanks for bringing this to our attention. @digitalrisc1, I’ve reached out to you via private email. Can you respond back to me there?

    #2060223

    timethief
    Member

    @jeremeylduvall
    Can we Volunteers please have a definitive yes or no answer. Either we bloggers can purchase individual upgrades, or we cannot purchase individual upgrades any longer and we must purchase bundle of upgrades only. What is our current reality?

    #2060225

    As we’ve mentioned in the forums, we’re constantly experimenting and working to improve the WordPress.com Store experience. One part of that experimentation is providing plans, rather than individual upgrades, to new WordPress.com users. What this means is that new WordPress.com accounts will see a different Store upon logging in.

    This change will not affect any current upgrades for existing users. However, for new accounts going forward, our individual upgrade options will now be bundled into single plans that users can pay for yearly. As we move into this change, your feedback is invaluable for shaping how the store will look going forward.

    #2060226

    timethief
    Member

    . However, for new accounts going forward, our individual upgrade options will now be bundled into single plans that users can pay for yearly.

    Thank you. That means I will tag every thread wherein bloggers are going crazy trying to purchase individual upgrades due to the unannounced implementation of the up-selling model with “modlook” rather than trying to assist bloggers are are already frustrated and angry. As I tagged all the threads I could find re: not able to purchase individual upgrades with “up-selling” I’ll leave it to you and your other team members to break the bad news to the bloggers whose threads have been tagged.

    #2060227

    timethief
    Member

    As we move into this change, your feedback is invaluable for shaping how the store will look going forward.

    I think this decision is one that will be sorely regretted. Due to my “internal radar” and my clack of appreciation for the frequent unannounced and unwelcome changes we WordPress.COM bloggers already endure here I have used my health issues to back away from blogging here. I have disabled auto-renewal of my upgrades on both blogs and I certainly will not be extorted into purchasing any upgrade packages. That is honest feedback from a WordPress.COM guinea pig, who does not appreciate frequent unannounced and unwelcome changes we already endure here, let alone new ones aimed to get more money out of users that are being passed off as “experiments”.

    #2060228

    galois
    Member

    That means I will tag every thread wherein bloggers are going crazy trying to purchase individual upgrades due to the unannounced implementation of the up-selling model with “modlook” rather than trying to assist bloggers are are already frustrated and angry

    Seconded!

    #2060229

    timethief
    Member

    @jeremeylduvall
    Please ask your support team to reconsider.
    I grieve the fact that authors, artists, crafters, non-profits and other small business folks can no longer purchase individual domain mapping upgrades $18 per year and a no-ads upgrades $30 per year to get them underway.

    It feels so wrong to me that low budgets bloggers will find they have to pay twice as much for a premium upgrade at $99 per year that includes both the custom design upgrade and a videopress upgrade just to get a domain and remove competitor’s ads from their sites. None of the folks I have helped set up and get underway have needed either of those two upgrades.

    Please, please reconsider.

    #2060230

    rootjosh
    Staff

    @timethief

    I will pass your thoughts along. Feedback like this is important to us.

    #2060231

    rootjosh
    Staff

    I do think it is fair to note that WordPress.com offers a pretty amazing product for absolutely free. No upgrades are required to create a site on WordPress.com or to take advantage of the SEO and traffic that comes with the WordPress.com ecosystem.

    #2060232

    timethief
    Member

    @rootjosh
    I heartily agree with your note re: the amazing product. No upgrades at all are required to create a successful blog here at WordPress.com. That said, I’m extremely sensitive to the plight of low income people who are trying so hard to succeed in new very small ventures. I know people who were aiming to purchase the two upgrades I mentioned above (domain mapping and no-ads) and now I feel uncomfortable because buying them was my recommendation to them. :(

    My fingers are crossed as I thank you so much for passing my feedback on to the rest of your team for their consideration.

    #2060233

    justjennifer
    Moderator

    @jeremeylduvall, @rootjosh- the custom Domain Name and Domain Mapping upgrades are make or break features for many users, even if they don’t need or want any other upgrade.

    If new users cannot even connect their existing domain name, which quite honestly is about as basic as it gets, WPcom is no longer a viable option for them and they’ll go find hosted WP or self-host. $99/year is not that far from some webhosting these days. The added plus for those users is that they will buy just what they need at maybe a higher cost and sidestep the bad feeling of having additional or unwanted upgrades forced on them.

    Since the introduction of the Bundles, I’ve constantly advocated for letting users make their own bundle at check out. For multiple upgrades of 3 or more, apply a discount! (X% for 3, X% for 4, etc.) If a user chooses all the components of the Premium Bundle, then offer them the Premium Bundle at a 40% discount!

    If you want feedback, just go read through the recent forum threads on this topic to see how frustrated new users are with this “upselling”.

    #2060234

    auxclass
    Member

    @rootjosh – nobody is saying that WordPress.COM does not SEO well or that the servers are trash – the staff at the data centers do a great job –

    OK – some of the software updates really suck and were not well thought out in my opinion – and for sure not very well tested –

    prior to the new Up-sell junk – the pricing was fair – people could buy only what they needed and a package only if it made sense – many people only need and can only afford domain mapping & domain name – in fact even that stretches some people and they want some sort of budget pay plan for $ 18.-

    Yes I have had friends that struggled with the costing for that simple – now moving them to a package will crash them – some were trying to put a portfolio online so they could get a job – unlike the folks at Automattic, many people struggle with the budget for food and bus fare – getting a blog here was part of a job hunting plan – now WordPress.com does not care – but from what I see in the forum you have created a lot of resentment –

    If I were to move here today my costing would more than double with USELESS STINKING FEATURES – CSS – don’t care and don’t want to learn – Video Press – useless – I do almost no videos and the last ones went on YouTube – in part because YouTube searches well and gives my safety videos a larger audience – storage – after 5 years i am at 10%

    Always in the past you had fair pricing with people being able to buy only what they want or need – if after a few months they wanted to move up they got credit for the unused balance – 30 day refund policy – also great – so given your past history of treating people well – the new up-sell package deal is shocking and a complete reversal on all the ethics and fair treatment I have seen –

    You are creating many hard feelings and other sites will now have a better shot at competing with WordPress.com – many times blogs are an option – options are price sensitive

    WordPress.com should quietly go back to the old pricing – maybe as someone I think suggested give a sliding discount after someone buys a second or third upgrade – then people could build their own package and there would be an incentive for people to move up –

    thanks

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