Domain name not included in premium renewal?

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  • #1323572

    sophypoo77
    Member

    I have just paid my premium annual renewal $99.
    As far as I was aware, that included my .com domaim name.
    Now wordpress is telling me that my domain is about to expire and I need to pay a further $26?
    Help please.

    The blog I need help with is fourdoodlesandataco.com.

    #1323643

    timethief
    Member

    That’s odd. You should see the upgrade entries here:
    Dashboard > Store > My Upgrades
    Dashboard > Store > Billing History

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1323672

    sophypoo77
    Member

    Thank you for replying.

    I have just gone in and checked my billing history and I definitely did not have to pay the extra $26 last year when I originally purchased the premium upgrade. Strange.

    I hope staff can shed some light on the subject for me

    #1323674

    timethief
    Member

    Not to worry as Staff will sort this with you when they can.

    #1323755

    jackiedana
    Member

    Hi sophypoo77,

    For some reason your domain wasn’t linked with your premium upgrade. I’ve fixed that issue and renewed your domain for you, so you should not only be all set for this year, but this issue should not happen again when renewal time comes around next year.

    #1323770

    sophypoo77
    Member

    Thank you so much :)
    I was worried as it was about to expire and I didn’t want to loose my .com but also didn’t want to pay any more money! The exchange rate had already squeezed an extra $10 out of me as it was ;)
    Cheers!

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