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  1. WP suspended my blog last year and sent me an email notice about how my domain is going to expire tomorrow, 4/22/14. The problem is, WP give me no access to renew it. It's registered under WildWestDomains but said they can't help me because WP owns my domain. This is common problem in WP and they should have a page to tell people how to deal with this. If I loss my domain, it's not my fault. It's not my fault if I buy a product from a store and a cashier won't accept my money and yet still tells me I need to pay if I want to buy it. WP, it's time you create a page like this on blogs you suspended.

    The blog I need help with is

  2. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Thanks. I appreciate it.

  4. You're welcome.

  5. I really believe WP should create a page on suspended blogs and their domains because it's no use sending the person email notifying of their domain about to expire and yet not helping them with their problem.

  6. Your account is only a few hours old so it can't have a one year old domain name with it

    To help the staff, what is the domain name you need help with??

  7. I'm talking about a different account ( which I had and WP suspended last year but currently self-hosted outside WP. WP sent me an email regarding the domain of that account going to expire tomorrow 4/22/14. Yet because that account was suspended and no longer part of WP, I have no access to renewing it and the notice is no good unless WP would provide me a way to renew that domain. I'm still an existing WP customer because of my domain and as I've said, their email notice is useless if they block me from taking action to keep my domain from expiring. If WP refuse to do their part, the loss of my domain is not my fault but completely theirs. I'm a customer willing to pay, it's up to WP to keep their end of the bargain.

  8. I'm still waiting for WP staff to help me. Under the Office of the Attorney General, Nevada Consumer Protection:

    "When a consumer is buying a good or service, the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws. A deceptive trade practice includes a seller making a false statement or misrepresentation about its goods or services, or failing to disclose material facts about its goods or services"

    I'm asking a very simple thing. You notified me of my domain condition and I'm a consumer willing to pay the renewal fee so that the expiration tomorrow won't happen. Let me renew my domain before it expires tomorrow. You have a lot of similar cases like this I'm sure and you should provide a means for someone like me to settle this. This is not right what WP is doing.

  9. I know it's not your fault that you waited until the last day to renew something you knew had a problem -

    and I guess you stayed at a Holiday inn express last night from all the legal junk above = but the staff work requests in the oldest first - so each time you post a new threat in this thread, you go to the back of the line

  10. In today's technology, renewing something should not take days or weeks. Nor should it be difficult if it can be done online. I'm just saying WP has this problem over and over with many people that were put in this situation and it's just a wonder why WP has not done anything to solve this problem, like create a link when they send the email notice or create a page and put instructions on how to make their payment. That way WP doesn't need to deal with 'nuisance' people they have no time to deal with, considering you have no real customer service, no hotline, no real people to talk to.

  11. You will have to straighten out the issue that got your blog suspended before staff will re-enable access to the dashboard. Most likely, WP has not "solved" this problem because it's not a problem to WP, just to the users who are in breach of the Terms of Service.

  12. By the way, looks like this is a WP policy of not working with people who has problems and when reminded of legal rights , instead of correcting the problem, you answer with arrogance threatening to put me back on the line. As I've said, how easy it would have been if WP provided a link on the email notice they sent me so I can renew my domain through that link without bothering anybody.

  13. I'm not threatening you, I'm telling you how the system works.

  14. when reminded of legal rights

    Remember - you agreed to the Terms of Service here - you were the one that violated the TOS and your decision was to not work with at the time you violated the TOS to resolve the issue

  15. There is no incentive whatsoever for to facilitate service to people in breach of contract, as suspended blogs are. On the contrary, it should serve as an incentive to you to fix whatever problems there were and bring your site into line with the conditions you agreed to in the beginning, or lose your domain. What part of this is confusing to you?

  16. Last year, when WP suspended my blog without prior notice, WP suggested I do self-hosting and I did. But I had a huge problem with WP getting its cooperation in trying to move to self-hosting.

    This is not about my suspended blog because it's no longer here in WP. This is about my domain which WP registered at BUT I cannot renew there because they said WP owns it. This is not about my blog. This is about giving me access to renew my domain which I want to renew but not being given access. This is not hard. This is a simple matter that WP loves to complicate. You sent me email notice to renew it but you refuse to let me do it. You are holding my domain hostage. This is not hard to understand.

  17. It's a lot harder if you withhold information from the people who are answering questions in the support forum.

    Trust me, I haven't emailed you.

  18. WordPress sent me an email notice about my suspended domain about to expire tomorrow. Yet when I clicked on the renewal box, didn't lead to anything because I no longer have an account with WP, therefore has no access to billing or anything. Other people WP suspended understand what I'm talking about. None of you here from the support forum sent that email. That's why I suggested when WP sent that email notice, they should have provided a link, an access, so I can conduct my renewal through it despite of no longer being part of WP. I understand WP has no paid staff to deal with customer problems like any typical businesses out there ( Great capitalistic idea btw ) , WP should really take care of this kind of problem because this is a common thing they encounter.

    What are you talking about when you said I'm withholding information - what information are you talking about that I'm withholding?

  19. That the blog itself isn't hosted here anymore, so the ToS is potentially less of an issue. That changes everything.

    This thread has been flagged for staff attention, so the best thing you can do is hang tight and wait till staff get back to you. If the domain goes into turnaround there can be an additional charge of $80, but they might get back to you in time. To expedite the process, stop commenting; each comment sends the thread to the back of the line, as it appears "Fresh" when you make new comments. So just subscribe via email and wait.

  20. Hi there,

    I see that Spencer is currently help you with this. Please respond to him if you have any further questions.

    I will close this thread.

    Thank you!

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