Need help? Check out our Support site, then


Domain refund

  1. I have tried everything and followed instructions to stop this auto renewal. Your site wont let me and I was charged today. I want auto renew stopped and my money back

    The blog I need help with is ridingnorthmovie.wordpress.com.

  2. Hi There,

    Keegan here, WordPress.com community member, I would be happy to help.

    If you are within the refund period you can cancel your purchases at the Manage Purchases page - https://wordpress.com/me/purchases

    If you are outside the refund period a staff member can help you. I see the thread is tagged already so that staff will answer to your thread.

    For more info on cancelations/refunds see -
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases
    And -
    https://en.support.wordpress.com/refunds/

  3. I have tried to cancel numerous times and your website doesn't give me the option under purchases. Only option is to upgrade. Thats how I got into this mess in the first place. My payment came out today so I am in the time period. I cancelled my claim with paypal because you said I would be issued a refund if I did, in your previous emai;l Please issue this for me or I will open the claim up again immediately. Have wasted enough time on this matter today and my patience is pretty much exhausted.

  4. I understand your frustration. Your thread has been tagged so you will receive a reply from a staff member.

    Be sure to click "subscribe to this topic" if you haven't already, so you will get an email when staff replies.

    Thank you for your patience.

  5. Thanks

  6. Hi -

    I'll be happy to help with this. First, I want to confirm whether or not you have plans on using the domain, ridingnorthmovie.com, again in the future?

    Once we cancel it there's a chance that someone else will purchase the domain and you'll lose ownership of it.

  7. Hi. No, I wont be using the domain anymore. Thanks.

  8. Thanks for confirming that for me :)

    I've processed the refund and cancelled ridingnorthmovie.com. The funds should reach you in about ten days.

You must log in to post.

About this Topic

Tags