Domain refund

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  • #3018165

    I have tried everything and followed instructions to stop this auto renewal. Your site wont let me and I was charged today. I want auto renew stopped and my money back

    The blog I need help with is ridingnorthmovie.wordpress.com.

    #3018271

    keegansingh
    Member

    Hi There,

    Keegan here, WordPress.com community member, I would be happy to help.

    If you are within the refund period you can cancel your purchases at the Manage Purchases page – https://wordpress.com/me/purchases

    If you are outside the refund period a staff member can help you. I see the thread is tagged already so that staff will answer to your thread.

    For more info on cancelations/refunds see –
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases
    And –
    https://en.support.wordpress.com/refunds/

    #3018273

    I have tried to cancel numerous times and your website doesn’t give me the option under purchases. Only option is to upgrade. Thats how I got into this mess in the first place. My payment came out today so I am in the time period. I cancelled my claim with paypal because you said I would be issued a refund if I did, in your previous emai;l Please issue this for me or I will open the claim up again immediately. Have wasted enough time on this matter today and my patience is pretty much exhausted.

    #3018275

    keegansingh
    Member

    I understand your frustration. Your thread has been tagged so you will receive a reply from a staff member.

    Be sure to click “subscribe to this topic” if you haven’t already, so you will get an email when staff replies.

    Thank you for your patience.

    #3018276

    Thanks

    #3018297

    Hi –

    I’ll be happy to help with this. First, I want to confirm whether or not you have plans on using the domain, ridingnorthmovie.com, again in the future?

    Once we cancel it there’s a chance that someone else will purchase the domain and you’ll lose ownership of it.

    #3018299

    Hi. No, I wont be using the domain anymore. Thanks.

    #3018313

    Thanks for confirming that for me :)

    I’ve processed the refund and cancelled ridingnorthmovie.com. The funds should reach you in about ten days.

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