Domain renew error, help required

  • Author
    Posts
  • #1007005

    smaarthorses
    Member

    I have gone through the domain renew process but got an error message. What do i do now to renew my domain ?
    Blog url: http://smaarthorses.wordpress.com/

    The blog I need help with is smaarthorsesblog.com.

    #1007103

    auxclass
    Member

    What is the error message?

    I have flagged this for the staff to help you

    #1007106

    smaarthorses
    Member

    It just said that there was an error and I shoudl contact staff. The paypal payment has gone through and I have just had the confirmation emailed to me. So the renewal has been paid for, just not been processed by wordpress !

    #1007108

    timethief
    Member

    Not to worry. The thread is flagged for Staff attention. Please wait patiently for their assistance.

    #1007112

    auxclass
    Member

    I will bet one very stale doughnut that since Godaddy handles the Wild West domain registrations (WordPress.COM) that the Godaddy crash has taken out the ability to renew and update the registration info

    #1007191

    macmanx
    Staff

    GoDaddy is currently mostly offline, and we are partnered with a GoDaddy reseller for our domain services.

    So, to avoid any potential problems while GoDaddy recovers their services, we have blocked off our domain system as well. We’ll bring it back once GoDaddy has recovered their services and you’ll then be able to renew the domain via Store -> Domains in your blog’s Dashboard.

    For now, I have refunded the $18 failed renewal that you placed earlier today.

    #1007289

    Hi
    my website is allaboutbasic.com . i have tried today to renew my site by clicking “Renew Now” button….but it is redirecting me to Store page ….

    is this problem temporary? i have 2 months time my domain to be expired… and can u suggest me what i can do now?

    Let me know pls

    Thanks
    Om Prakash Chowdhury

    #1007293

    macmanx
    Staff

    The problem with GoDaddy was resolved on September 10, but your domain expired on September 6.

    You should still be able to renew it, but you need to go to the Store -> Domains section of your blog’s Dashboard.

    #1007295

    Hi Macmanx
    thanks for your reply…

    Yes.. i went to Store–>Domain. then

    i clicked on “Manage Domain Subscriptions”

    it leads me to a page where “Renew Now” $18 button i found…

    i clicked on “Renew Now” and it is not asking me for paypal or others…it is leading to “Store” pages ..

    any reason? or i am doing some wrong?

    pls let me know..as i want to renew it soon..

    thanks again for ur response

    Om

    #1007296

    timethief
    Member

    This thread is flagged for Staff attention.

    #1007297

    Thanks..but..pls help me…..

    Om

    #1007301

    Hi timethief and macmanx

    would u mind to suggest me why my “Renew Now” leads to Store page…not paypal or other payment method to renew the domain?

    Hope you will help me.

    Om

    #1007303

    Hello..
    any suggestion? i am waiting for ur reply..

    Om

    #1007306

    macmanx
    Staff

    It looks like you were able to successfully renew your domain.

    #1007309

    Hi Macmanx…
    Right.. i got an Renewal Message in may mail from wordpress.com …and from there i successfully renewed my domain..

    thanks again for ur support

    Om

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