Domain renewal

  • Author
    Posts
  • #3402547

    We believe that our folk club websites fee has not been paid by a now absent member who we used to send a cheque to and think that our parent page has been removed, how can we resolve this.

    #3402669

    rootjosh
    Staff

    What is the URL of your website? We’ll be happy to take a look into the situation to try and help get you sorted out.

    #3403250

    Hi rootjosh,
    I am not sure which of these two URLs is the correct one so I have provided both, I am sorry I’m unable to send you just one as I am not very computer savvy on this subject. Hope you can help resolve this problem for us.

    Mick Madden

    https://whitehartfolk.com
    https://micklebyfolkbuild.wordpress.com

    #3403290

    rootjosh
    Staff

    So, it looks like that domain registration was paid for, but then canceled and refunded.

    The domain looks to be available for registration if you would like to purchase it again. If so, let me know and I can help you get that sorted out.

    #3403298

    Hi rootjosh
    I do not know who cancelled it but if you could let me know how much it would cost to reinstate it provided that I would be able to pay for the website in my own name I would be obliged.
    Mick Madden

    #3403309

    macmanx
    Staff

    No worries, I’ll send you an email and we’ll follow-up there. :)

    #3403310

    macmanx
    Staff

    Ah, actually, one second. We’ll need to apply the domain to a WordPress.com site, and there are no WordPress.com sites on your account.

    So, before we can do this, you’ll need to be added to the site as an Administrator by one of the site’s existing Administrators: https://en.support.wordpress.com/user-roles/#adding-users-to-your-site

    #3403311

    Actually I am the administrator of the site and my email address is (email redacted)
    Mick Madden

    #3403312

    macmanx
    Staff

    Ok, would you please reply here from that account so we can continue? :)

    The account you’re currently replying from has no sites.

    #3403327

    M
    I believe that my original Email address when setting up the site was (email redacted)
    Mick Madden

    #3403360

    macmanx
    Staff

    Yes, that is the correct email.

    Please log in under that WordPress.com account and reply here so we can continue.

    #3403362

    Hi macmanx
    I’m sorry I can’t remember which email address that I set the website up with, it could have been, (email redacted) or (email redacted) or (email redacted)
    Mick Madden

    #3403364

    macmanx
    Staff

    You had the correct email address earlier.

    You’ll need to:

    1. Log out of WordPress.com.

    2. Log back into WordPress.com under the correct email address.

    3. Return to https://en.forums.wordpress.com/topic/domain-renewal-779/ and reply from the correct WordPress.com account.

    We cannot proceed without confirmation from the correct account, and you are not currently replying from the correct account.

    #3403367

    (email redacted)

    #3403370

    macmanx
    Staff

    Posting email addresses here is not what we’re asking for.

    Please follow the steps in my earlier reply: https://en.forums.wordpress.com/topic/domain-renewal-779/#post-3403364

    We consider this a security matter and will not proceed without seeing the reply from the correct account, which is not the account you’re currently replying from.

    #3403379

    It could also have been (email redacted)
    Mick Madden

    #3403380

    Our Website could have also have been registered under the address (email redacted)

    #3403388

    macmanx
    Staff

    Please follow the steps in my earlier reply: https://en.forums.wordpress.com/topic/domain-renewal-779/#post-3403364

    We consider this a security matter and will not proceed without seeing the reply from the correct account, which is not the account you’re currently replying from.

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