Domain Renewal Not Working

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  • #3003193

    I received an email that my domain is expiring and that autorenewal would not work because my credit card was expired. I successfully entered a new valid card, but when I went to pay I received the message: ‘There was a problem renewing this domain.’ Not very specific. What can I do to fix this? Thanks!

    The blog I need help with is eliteivytutors.com.

    #3003293

    pavanraheja
    Member

    Hi @eliteivytutors,

    I have tagged the staff to help you with it further. Be assured someone will get in touch with you soon.

    To learn more about how to get a Moderator to reply, read here:

    https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Thank you for your patience!

    #3003296

    Hi eliteivytutors,

    There are no domains owned by the account you are logged in to, so it looks you may have used another account. Can you confirm which domain you need to renew?

    Once I know more, I’ll look into this for you.

    Thanks!

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