Domain Status: Pending WHOIS verification, no email received.

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  • #1597626

    inf0haven
    Member

    I am trying to change my nameserver from wordpress.com to hostamania 2 days ago. I tried following the instructions that wordpress provided, but I am stuck. The status of my domain is “Pending Whois Verification”, but when I try to resend the email to confirm, I never receive one. I’ve tried changing the email address, checking spam folders, and clicking resend multiple times – nothing seems to work. If possible I would like to transfer the hosting to hostamania, not keep hosting with wordpress.

    The blog I need help with is infohaven.net.

    #1597716

    auxclass
    Member

    I don’t see anything about an email in changing name servers. I also looks like you just registered your name. Internet rules don’t allow transfer of domain registration within 60 days of registering

    http://en.support.wordpress.com/domains/domain-management/

    http://en.support.wordpress.com/domains/change-name-servers/

    #1597718

    inf0haven
    Member

    Hello Auxclass, thank you for your prompt response. I’m relatively new here, barely a week old. I’m not transferring my domain to another host, I just wanted to change the nameservers to hostamania, but I’m afraid I can’t edit the nameservers. A pop-up always appear saying that “To access this functionality, you must verify your registrant email address: (my email address) Update registrant email address. That’s where I am stuck. Tried resending the verification to my email numerous times, but to no avail.

    #1597719

    inf0haven
    Member

    Update – I’m able to receive “notification email” whenever I update/change my registrant details, but ZERO EMAIL regarding name server settings verification even if I click resend multiple times. Many thanks for your help.

    #1597723

    auxclass
    Member

    I flagged this for the staff to help – in the mean time – try reviewing the two links I gave you above

    #1597726

    inf0haven
    Member

    Thank you. I’ve been reviewing and following the instructions provided on those links to a T since day 1, until I got stuck on the pop up message for the email verification before changing/editing the nameservers.

    #1597727

    auxclass
    Member

    What do you need to change the name servers to?

    #1597728

    inf0haven
    Member

    ns1.hostamania01.com
    ns2.hostamania01.com
    ns3.hostamania01.com
    ns4.hostamania01.com

    #1597729

    inf0haven
    Member

    I bought the domain http://infohaven.net from wordpress.com, but upon reading some articles and getting some advice, I decided to self-host my domain to gain full access and customizations without restrictions.

    #1597730

    auxclass
    Member

    changing name servers should not be a struggle and is done on a regular basis – the staff have a good record of helping with these things

    #1597731

    inf0haven
    Member

    It should be a breeze, I suppose, that’s why I’m quite anxious with my situation right now, I can’t to a thing, I don’t know why I have to verify my REGISTRANT EMAIL ADDRESS before changing the nameservers. Clicking resend multiple times at the pop-up doesn’t work at all. No email messages received until now… :'(

    #1597735

    renomart
    Member

    I am having the exact same problem. I’m able to receive the “notification email” whenever I update or change my registrant details, but ZERO EMAIL regarding name server settings verification even if I click resend multiple times.

    My domain registrar is fxdomains (godaddy), They have not been able to resolve my problem either. It has been 2 days so far…

    #1597840

    inf0haven
    Member

    @ Renomart, any updates regarding your status? I’m still stuck.

    #1597842

    renomart
    Member

    No updates… still stuck!

    #1597871

    jackiedana
    Member

    I’m not transferring my domain to another host

    If you are updating your name servers to point your domain to your new hosting provider, this is actually what you’re doing. :)

    All you need to do is log into your domain administration area and update the name servers accordingly. You should not need to update your registrant information.

    http://en.support.wordpress.com/domains/change-name-servers/

    If you want to transfer your domain to a different registrar, you will need to wait out the 60 days.

    Also, what kinds of customizations were you needing that you discovered you couldn’t do on WordPress.com?

    #1597875

    renomart
    Member

    @ inf0haven

    After 4 days of back and forth with fxdomains support team I finally got the confirmation email and can now change my nameservers.

    I have no idea what they did but now it works.

    #1597876

    jackiedana
    Member

    That’s great. Let me know if you have any other questions.

    #1597902

    inf0haven
    Member

    Update: I received numerous email stating this: “Reminder: Please verify your email address” but when I click on the button inserted at the email, nothing happens… I still can’t have access to edit my Nameservers… It’s very disappointing, really.

    @ Jackiedana, this is what I’m doing: You can still point your domain to your new host even if you can’t transfer the registration, by changing the domain’s “name servers”. — referring to this this link http://en.support.wordpress.com/domains/change-name-servers/ Please enlighten me, I’m getting confused here… I thought I could just point my nameservers to other host without transferring to another registrar?

    #1597930

    jackiedana
    Member

    I’ve checked into this more, and it sounds like the email verification is required by our domain registrar, Wild West Domains. You need to be able to verify your email address to modify your domain in any way, and that email address needs to be verified for staff to assist you as well.

    I’m going to look into this issue more for you and find out if there’s a workaround or what else we can do to assist you with making these updates.

    In the meantime, if you haven’t already done so, please try accessing the domain administration area through a different browser to see if that helps, and let me know which browser(s) do or do not work for you.

    #1597932

    auxclass
    Member

    Thanks @jackie for the extra research, maybe a bit of fine tune on the support documents might help

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