Domain upgrade expired and cann't renew

  • Author
    Posts
  • #1009388

    rtvenezia
    Member

    The paid upgrade has expired. Following the Renew button in My Updates section I land in the page for buying / mapping a new domain. Wrong, want only to Renew the current one. Selecting the Buy button anyway will just return to the My Domain page again. In a loop. Any option? Thanks.
    Blog url: http://rtvenezia.wordpress.com/

    The blog I need help with is rt17.it.

    #1009475

    justjennifer
    Moderator

    I’ve tagged this for Staff assistance, please be patient while they get back to you, as there is a bit of a backlog.

    Meanwhile, what is the domain that you want to renew? It may still be in the redemption period or if it has completely expired, it may be available again for direct purchase.

    #1009481

    macmanx
    Staff

    The mapping for rt17.it expired on August 18, so you’ll need to re-map by adding it via Store -> Domains in your blog’s Dashboard.

    #1009482

    justjennifer
    Moderator

    Seems the OP might be having a bit of a problem with that. :/

    #1009483

    macmanx
    Staff

    Yeah, I cleared that up. Not sure why the expired subscription was still there.

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