Double charged for single purchase

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  • #1122937

    ahamilto
    Member

    I recently purchased the Custom Design for my Twenty Eleven blog update and it appears that I was billed twice for it although I only received one receipt. I don’t want to get rid of it but I would like the second charge removed.

    TOTAL: 30.00
    Purchased By: Annette Hamilton
    Credit Card: Visa ************1211
    Transaction ID: 3J414982RM460364E

    Thanks!

    The blog I need help with is blog.modspace.com.

    #1123074

    timethief
    Member

    Please see:
    Dashboard > Store > My Upgrades
    Dashboard > Store > Billing History

    If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed):
    http://en.support.wordpress.com/contact/?whywasi=charged

    #1123222

    ahamilto
    Member

    Thank you. I couldn’t find a direct support address so I do appreciate your help with this.

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