Edit DNS

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  • #1058947

    Hello!

    I have an email address set up on Google Apps but unfortunately, my recipients are receiving it in their spam folders (which is not good for business!)

    Read some troubleshooting tips and it’s telling me to edit DNS to use DKIM. I’m going through the steps on google apps just fine to get it generated but I’m unable to add the code to my DNS because it’s not recognized.

    If anyone can walk me through this, it would be greatly appreciated!

    The blog I need help with is siciliannabeauty.com.

    #1059069

    bump*

    because it made it’s way down to the second page :(

    #1059070

    timethief
    Member

    I don’t have any expertise in this whatsoever. All I know is that this support doc exists > http://en.support.wordpress.com/domains/add-email/

    #1059071

    timethief
    Member

    P.S. re: second page
    There are other pages of threads that were posted long before you posted your thread.

    #1059075

    TF- I’ve seen that page- I did what it said but my emails are still ending up in recipients spam folders

    #1059084

    macmanx
    Staff

    What is the exact DNS record line that you’re trying to add?

    #1059093

    hmm can’t post pictures, so if you could click here – this will bring you to a picture of what I’m referring to!

    I hope that helps. Thanks!

    #1059098

    timethief
    Member

    Thanks for that screenshot. I’ve flagged this for Staff.

    #1059099

    macmanx
    Staff

    Ok, that should work, but you need to enter it as:

    TXT v=DK[etc]

    http://en.support.wordpress.com/domains/custom-dns/

    #1059111

    Macmanx- your tip got me through the “unrecognized” part but now it’s saying it’s being removed because it’s more than 192 characters. I’ve tried generating a new code but they’re all roughly the same length in characters.

    #1059117

    macmanx
    Staff

    Try splitting them up, so you get:

    TXT v=
    TXT k=
    TXT p=
    #1059119

    This didn’t work either. I’ve tried removing the default DNS- doesn’t work. Tried adding the DKIM to existing DNS and that also didn’t work.

    I’ve got to be doing something wrong but I can’t figure it out! Still says I’m over 192 characters.

    #1059120

    macmanx
    Staff

    The the v and k records save? Is it just that the p record is too long?

    #1059121

    none of it saves.

    #1059122

    kathrynwp
    Staff

    Hi there – would you mind please posting the full content of the TXT record from your screenshot as text in a message here so we can copy-paste from it it?

    We will try to get this working for you. Thanks.

    #1059123

    DNS Host name (TXT record name):
    google._domainkey

    TXT record value:
    v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC3Bf3VYbXX3ZDDSiVJIbeeH7MX+CpupEj6Qcs/GFXQ6bBF4CR3+0wYbMhe6lqHnXfdaqdQu1RxCd+oHxq76V6Vb96tSQHInK6CtyXQRFXML3QVIvFu+qUMJyYZgfCvqIhpNAUy2PughE9Vpes7PLgHb+iAeNrBnMHPMSif82LbIwIDAQAB

    #1059124

    kathrynwp
    Staff

    Thanks for providing this. I’ll keep you posted.

    #1059125

    Thanks Kathryn. I appreciate it!

    #1059126

    kathrynwp
    Staff

    Our technical team had a look at this and unfortunately we aren’t yet able to support these long TXT records. It’s on the road map to add support for them, but we don’t yet have an ETA. In the meantime, the workaround is to use a CNAME to another domain, not hosted by us, that serves the TXT record.

    Just let us know if you need further help and sorry I couldn’t provide better news!

    #1059127

    Thanks Kathryn!

    How would I go about using a CNAME?
    I just really need to get my email out of junk folders! lol

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